Branch Supervisor - Home Care Agency

Panhandle Support Services - WV, a Modivcare Personal Care Service, is looking for a Branch Supervisor. You will have the opportunity to make a positive impact on the lives of our members by ensuring their care needs are met effectively and efficiently.

• Pay: $41,600 to $52,000/Annually, based on experience
• Schedule: M-F 8:00AM-5:00PM (on-call rotation required)
• Office Address: 415 36th Street Suite 200, Parkersburg, WV 26101

Benefits and Perks:

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays 
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will:

• Oversee daily branch operations to ensure efficient service delivery.
• Develop and implement strategies to enhance patient care and outcomes.
• Monitor key performance indicators (KPIs) and address gaps in performance.
• Identify and pursue new business opportunities and build relationships with referral sources and community organizations.
• Attend community events to network and generate referrals.
• Maintain strong client and patient relationships to ensure satisfaction and retention.
• Stay informed on market trends and competitor activities to guide strategic decisions.
• Train, and manage staff to meet patient needs.
• Schedule employees with clients and manage payroll using Electronic Visit Verification (EVV) system HHA eXchange. 
• Provide leadership, conduct performance evaluations, and support professional development.
• Address employee concerns, resolve conflicts, and foster engagement and retention.
• Ensure compliance with regulations and standards governing home healthcare.
• Conduct audits, implement corrective actions, and oversee quality improvement initiatives.
• Develop and manage the branch's budget to meet financial goals.
• Monitor expenses, revenue, and cash flow, implementing strategies to optimize performance.
• Coordinate with other branches and departments to align with organizational goals.
• Act as a liaison between the branch and corporate headquarters, addressing challenges proactively.

We are excited to speak to someone with the following…

• High school diploma or equivalent
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.
 

Our Mission:

    To provide access to the care that matters for those who need it most.

Our Values:

    Caring: We care about what we do and who we do it for.

    Collaborative: We value the perspective and experience of all.

    Dedicated: We are committed to making a real world impact.

    Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace