Principal Software Engineer - PMTS

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join our dynamic team at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organizations. We work in a highly collaborative environment, and you will partner with a highly cross functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build AI Apps. We value execution, clear communication, feedback and making learning fun.

Your impact - You will:

* Architect, design, implement, test and deliver highly scalable AI products into the hands of customers
* Be accountable for defining and driving software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
* Independently design sophisticated software systems for high-end solutions, while working in a consultative fashion with other senior engineers and architects in AI Cloud and across the company
* Determine overall architectural principles, frameworks, and standards to craft vision and roadmaps
* Analyze and provide feedback on product strategy and technical feasibility
* Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events
* Actively communicate with, encourage and motivate all levels of staff.
* Be a subject matter expert for multiple products, while writing code and working closely with other developers, QA, PM, and UX to ensure features are delivered to meet business and quality requirements
* Troubleshoot complex production issues and interface with support and customers as needed
* Drives long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events

Required Skills:

* 12+ years of experience in building highly scalable Software-as-a-Service applications/ platform
* Proven ability to independently craft and deliver large sophisticated projects
* Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development
* Experience building technical architectures that address complex performance issues
* Deep knowledge of object oriented programming and experience with at least one object oriented programming language, preferably Java
* High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.)
* Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
* Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL
* Experience delivering or partnering with teams that ship AI products
* Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium
* Prior experience of building highly scalable AI Platforms or applications
* Demonstrated ability to drive long-term design strategies that span multiple complex projects
* Experience delivering technical reports and presentations to customers and at industry events
* Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues
* Experience with the full software lifecycle in highly agile and ambiguous environments
* Excellent interpersonal and communication skills.

Preferred Skills:

* Solid experience in API development, API lifecycle management and/or client SDKs development
* Experience with machine learning or cloud technology platforms like AWS sagemaker, terraform, spinnaker, EKS, GKE
* Experience with AI/ML and Data science, including Predictive and Generative AI
* Experience with data engineering, data pipelines or distributed systems
* Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
* Familiarity with Salesforce APIs and technologies
* Ability to support/resolve production customer escalations with excellent debugging and problem solving skills

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.