Russian-speaking Customer Support or Content Moderation in Sofia, Bulgaria

Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Russian-speaking Solutions Consultants to join their team in Sofia, Bulgaria!

Join our client as a Solutions Consultant and become a key player in delivering professional support for digital products and services.

About the company
Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.

What will you do?

• Deliver professional support for digital products and services
• Utilize CRM software, ticketing systems, and support tools efficiently
• Communicate with users via phone, email, and chat
• Resolve inquiries within agreed SLAs using internal resources and protocols
• Consistently meet performance targets including customer satisfaction and resolution rates
• Collaborate with peers to improve service and share best practices
• Stay updated on product developments and participate in training sessions

Candidate profile

• Fluent in Russian and English
• Strong interpersonal and customer service skills
• Able to follow structured processes and guides
• Excellent active listening and problem-solving abilities
• Quick to learn new technologies and adaptable to change
• Customer-focused mindset with a positive and collaborative attitude
• No prior tech experience required—just eagerness to learn and help others

Employer offers

• Financial relocation support (transport, hotel stay, rent assistance)
• Flexible contract types, including part-time options
• Fully paid training
• Stable employment with career development opportunities
• Attractive salary and additional health insurance
• Access to 50+ employee benefits and services
• Positive, international working environment
• Continuous learning and support

About Sofia
As Bulgaria’s capital, Sofia offers a vibrant blend of modern amenities and historical charm, with affordable living, excellent transport, and a growing international community. Enjoy scenic mountains, rich cultural heritage, and a lively city life while building your career in a flourishing tech hub.

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7000 candidates secure their dream jobs.