Associate Field Clinical Liaison
Jobs at Align Technology | Align Technology Careers
·3 days ago
- Salary
- $252k – $346k/yr
- Location
- EMEA-Morocco-Field based
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Entry
Description
Associate Field Clinical Liaison
Department: Customer Support
Employment Type: Full Time
Location: EMEA-Morocco-Field based
Compensation: د.م.251,959 - د.م.346,443 / year
Description
The role includes interaction with orthodontists and general dentists on:
- Case-specific issues
- ClinCheck quality
- Clinical troubleshooting
- Clinical education
- Support for education events
- Morocco
- Tunisia
- Algeria
Key Responsibilities
- Provide clinical support to orthodontists and general dentists regarding case assessment, treatment evaluation, ClinCheck support, and troubleshooting.
- Investigate and analyse clinical inquiries, complaints, and adverse events.
- Drive clinical confidence through targeted educational programs in partnership with Sales, Marketing, and Customer Support.
- Provide input to Research & Development to improve products and services.
- Investigate product safety incidents and report them in CRM systems.
- Deliver certification and education programs and conduct deep-dive office visits.
- Manage speakers and Key Opinion Leaders.
Skills, Knowledge & Expertise
- Strong interpersonal, listening and persuasive communication skills.
- Strong presentation and public-speaking skills.
- Excellent written and verbal communication in French; good English mandatory.
- Good knowledge of Microsoft Office tools.
- Ability to manage multiple priorities simultaneously.
- Ability to work effectively in a rapidly growing international environment.
- Valid driving license.
- Ability to travel independently for field visits at least 70% of the time.
- Fluent in French, English and Arabic.
