Recovery Associate, Mortgages

HELP CUSTOMERS move forward WHEN CHALLENGES ARISE.

The Opportunity

Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for quick and accurate information retrieval? If so, we have the perfect role for you as a Recovery Associate, Mortgages at Bridgewater Bank! In this dynamic role, you'll get the chance to navigate through complex mortgage recovery processes, work closely with customers, municipalities and internal teams to maintain relationships and find effective solutions for delinquent accounts. Your exceptional organizational skills will be put to use as you prioritize tasks and manage multiple cases simultaneously.

The Team You’ve Been Looking For
As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy:

• Competitive salary and flexible benefits

• Employer-paid retirement savings program

• Employee-exclusive discounts on travel, insurance, memberships, and more

• Free travel medical insurance for you and your immediate family

• Ongoing professional development

• Flexible work models that make sense for your lifestyle

For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Who You Are

• You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples' needs, but you’re also able to anticipate them.

• You're a stickler for details and accuracy — you're so organized that you have an uncanny ability to get your hands on the right information quickly.

• You're a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too!

• You don't need anyone to light a fire under you. You know what needs to be done and you do it.

• You have the power to make independent decisions and create a positive impact on your audience.

• You're a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment.

• You believe integrity is everything and let your superior ethics guide your decision making.

How You’ll Make an Impact

• Report to Manager, Mortgage Recoveries at Bridgewater Bank.

• Administer a portfolio of tax arrears accounts to bring the tax accounts into good standing.

• Analyze customer’s financial situations, offer loans where applicable, set up of loan facilities and payment of proceeds.

• Communicate with customers when the bank receives cancellations of home insurance policies, to obtain proof of replacement policies.

• Process bankruptcy and consumer proposal documents to ensure accuracy, and action when our property is being vacated.

• Uphold Bridgewater Bank's standards of excellence, consistently adhering to Corporate Compliance requirements and embodying our values of integrity and accountability.

What You Bring to the Table

• You have post-secondary education in a relevant field (e.g., business/commerce, business management, finance, etc.) or equivalent combination of education and experience.

• You bring a minimum of 3 years of experience working within a lending institution environment.

• You have at least 1 year of direct customer service experience. 

Belonging Matters Here 
Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you feel supported throughout your journey with us.

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WORK MODEL:

Hybrid-Light

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.