Senior Engineer, Customer Quality Engineering

Job Description 

Customer Quality Engineer (Senior Engineer, L3) 

Position Summary 

We are seeking a highly motivated and experienced Customer Quality Engineer (Senior Engineer, L3) to support and enhance customer quality performance for our CMP Pad products. The successful candidate will serve as the primary customer quality interface, driving issue resolution, customer satisfaction, product quality improvement, and cross-functional collaboration throughout the product lifecycle. 

Key Responsibilities 

• Act as the primary quality representative for customers using CMP Pad products. 

• Manage customer quality issues and complaints, including problem investigation, root cause analysis, corrective actions, and effectiveness verification. 

• Lead customer communications regarding product quality, reliability, and technical performance. 

• Coordinate cross-functional teams (R&D, Manufacturing, Process Engineering, Supply Chain, and Sales) to resolve customer concerns in a timely manner. 

• Drive continuous quality improvement initiatives based on customer feedback, field performance, and quality metrics. 

• Support customer audits, quality reviews, and technical meetings. 

• Review and analyze quality data, warranty claims, customer returns, and field performance trends to identify improvement opportunities. 

• Prepare and present quality reports, corrective action reports (8D), and customer-facing quality documentation. 

• Participate in new product introduction (NPI) activities to ensure quality requirements are effectively implemented and validated. 

• Monitor customer quality KPIs and develop action plans to improve customer satisfaction. 

• Ensure compliance with internal quality systems, industry standards, and customer-specific requirements. 

Qualifications 

Required 

• Bachelor's degree in Engineering, Materials Science, Chemical Engineering, Mechanical Engineering, or a related technical field. 

• 7+ years of experience in Quality Engineering, Customer Quality, Product Engineering, or related functions within the semiconductor industry. 

• Experience handling customer quality issues and leading problem-solving activities. 

• Strong knowledge of quality methodologies such as 8D, FMEA, SPC, MSA, CAPA, and Root Cause Analysis. 

• Excellent analytical, communication, and interpersonal skills. 

• Experience working with cross-functional and international teams. 

• Ability to effectively manage multiple priorities in a fast-paced environment. 

• Business-level English communication skills, both written and verbal. 

Preferred 

• Experience with CMP (Chemical Mechanical Planarization) processes, CMP consumables, or semiconductor materials. 

• Knowledge of wafer fabrication processes and semiconductor manufacturing environments. 

• Experience supporting global semiconductor customers. 

• Certification in quality-related disciplines (CQE, Six Sigma Green Belt/Black Belt, etc.). 

• Familiarity with customer audit processes and quality management systems such as ISO 9001 and IATF 16949. 

Competencies 

• Customer Focus 

• Problem Solving & Critical Thinking 

• Technical Leadership 

• Effective Communication 

• Data-Driven Decision Making 

• Collaboration & Teamwork 

• Continuous Improvement Mindset 

Location 

Suwon, South Korea 

Job Level 

Senior Engineer (L3) 

Function 

Customer Quality Engineering 

Customer Quality Engineer serves as the voice of the customer within the organization, ensuring that product quality, reliability, and customer satisfaction expectations are consistently achieved and continuously improved.