Director, Patient Services Strategy, Rare Nephrology

This is what you will do:  

The Director, Patient Services Strategy, Rare Nephrology individual plays a vital role in setting and coordinating patient services strategy to support the Rare Nephrology franchise at Alexion. The focus is on defining and governing strategy, sequencing roadmaps, and ensuring disciplined and prioritized execution among in-line indications and future launches in the Rare Nephrology franchise. Partnering closely with cross functional partners, the role ensures a seamless, compliant, and best-in-class patient journey.  

This role will collaborate across all levels of Patient Services and other functions, engaging with cross-functional partners such as OneSource Support Specialists, Patient Education Managers, Field Reimbursement Managers, Brand Marketing, Sales, Market Access and IT.  The focus will be on understanding patient needs and how they fit with HCP office perspectives on patient support needs, setting coordinated strategies, and leading the performance management needed for successful pull-through by execution teams.  

You will be responsible for:  

• Setting the end-to-end Patient Services strategy to support the Rare Nephrology portfolio for onboarding, access, initiation/adherence, and retention to positively impact and drive a successful patient journey.  

• Setting the frameworks and approval criteria for call guides, welcome kits, and above-brand materials to be developed by partner teams and used by Patient Services with patients. 

• Acting as a key member of the Rare Hematology/Nephrology Patient Services Leadership Team 

• Partnering cross-functionally to implement new initiatives, including material design and approval, training plans, and communication strategies 

• Contributing to the Patient Services Innovation Roadmap, integrating innovation and AI into ways of working to enable scalable, compliant execution. 

• Defining the approach to external market dynamics and overseeing consolidated reporting and insight synthesis to guide strategy updates. 

• Owning strategy and design for future launches, including strategic allocation of each Patient Services role to the various indications within Rare Nephrology 

• Establishing KPI targets and operating cadence; coordinating cross-functional performance reviews and recommending actions to senior leadership to drive continuous improvement. 

• Collaborating closely with the Rare Hematology Patient Services Strategy counterpart 

• Coordinating and delivering the Patient Services brand plans for the Rare Nephrology portfolio  

You will need to have: 

• A high degree of adaptability (ability to pivot as needed, abandon outdated approaches), a learning mindset (self-directed learning, curiosity and feedback-seeking), and accountability (proactively identifies problems and holds oneself accountable for improvement)  

• Patient centricity, positive mindset, and adaptability in a fluid environment 

• Bachelor's Degree 

• 8+ years of pharmaceutical/biotech/healthcare experience in the Commercial space with extensive industry knowledge 

• Proven ability to align strategy across Patient Services, Brand Marketing, Market Access, etc., and represent senior leadership in cross-functional forums 

• Demonstrated experience setting KPI targets, establishing operating cadences, and managing performance to outcomes 

• Strong analytical skills and the ability to create and deliver executive-ready presentations 

• Understanding of legal, privacy and compliance considerations in Patient Services, including HIPAA, OIG, and CMS regulations; experience establishing data and content guardrails 

• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without accommodation, to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. 

We would prefer for you to have: 

• Experience leading launch strategy and readiness planning for specialty or rare disease therapies 

• Prior Patient Services leadership experience spanning strategy, governance, or cross-functional program management 

• Proven ability to lead complex, multi-stakeholder initiatives from design through performance management