Specialist, Executive Operations & Strategic Partnerships

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Job Summary:

The ideal candidate is a strategic, organized professional who handles sensitive information with total discretion. You are a proactive problem-solver who stays calm under pressure and works effectively across many different teams. You use data to make smart decisions and are always looking for ways to stay ahead of potential challenges.

This role follows a hybrid schedule, but flexibility is key. While you will typically be in the office Monday–Thursday with remote work on Fridays, your schedule will ultimately be driven by leadership priorities and the needs of the business. Because we operate in sports and entertainment, you must be available to work evenings, weekends, and game days as required to support our team and partners.

Key Responsibilities:

Executive Operations & Departmental Support

• Establish and maintain a weekly operating rhythm with the CPO, including the preparation of concise meeting materials, briefing documents, and executive reports.

• Manage complex calendaring, scheduling, and expense reporting for the CPO, while providing backup support to the Senior Executive Assistant for the President, Business Enterprise & Chief Commercial Officer.

• Draft, coordinate, and quality-check high-stakes executive communications and leadership presentations.

• Coordinate logistics for leadership offsites, team events, and professional development efforts.

• Handle sensitive partnership, financial, and organizational information with a high degree of discretion.

Strategic Partnership Enablement

• Develop and execute engagement plans for corporate partners, including onboarding, renewals, and bespoke activations.

• Implement scalable engagement frameworks and SOPs to ensure consistent, personalized partner experiences.

• Leverage data and CRM tools to inform strategy and measure engagement effectiveness.

• Build frameworks that adapt to evolving partner needs and departmental goals.

• Provide strategic on-site support for CPO-led partner engagements and high-priority events.

Partnership Activation & Event Support

• Coordinate delivery of partnership assets, including signage, digital/social placements, activations, promotions, and hospitality.

• Serve as on-site support during games and special events, managing logistics and partner hosting.

• Collaborate with internal teams (marketing, creative, operations, events) to ensure seamless delivery of partnership commitments.

• Capture observations and notes from events to inform strategic planning and reporting.

Cross-Functional Collaboration & Leadership

• Partner with Sales, Activations, Marketing, and Events to align on partner objectives and priorities.

• Lead or participate in cross-functional meetings to improve workflow efficiency and elevate engagement quality.

• Support internal communication and ensure alignment across departments on partner deliverables.

• Ensure internal teams provide required data and materials within agreed timelines to support leadership commitments.

• Publish action logs and track accountability across cross-functional initiatives on behalf of the CPO

• Recommend process improvements, role clarity enhancements, and operating cadence adjustments to improve efficiency and accountability.

Data, Insights & Reporting

• Maintain detailed partner profiles and capture engagement data via CRM and analytics tools to inform future strategy.

• Develop post-event recaps, performance reports, and executive-level insights to demonstrate ROI and support upselling opportunities.

• Track KPIs for engagement effectiveness and provide strategic recommendations to senior leadership.

Requirements:

• 3-5 years of experience in operations, partnership activation, or a high-level administrative role within a fast-paced environment.

• Exceptional writing and communication skills with the ability to draft content for C-suite leadership.

• Strong judgment, discretion, and ability to manage confidential information.

• Proven ability to manage multiple high-priority projects with strict deadlines and minimal supervision.

• Ability to collaborate across teams and manage multiple priorities in a fast-paced environment.

• Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office (Excel, PowerPoint).

• Flexibility to work evenings, weekends, and game days as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!