Regional Account Manager (RAM) – Spain, Portugal, France (m/f/d)

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The Regional Account Manager (RAM) – Spain, Portugal, Fance position will have full sales responsibility and accountability for assigned customers within DuPont Healthcare Solutions (DHCS), promoting the breadth of portfolio offerings primarily focusing on Life Sciences segment (BioPharma) and eventually extending to fluid management tubing, flexible packaging, medical device catheter technologies in Spain, Portugal and France. The objectives will be focused on achieving profitable revenue growth through fostering a culture of customer centricity, a bias for action, a sense of urgency and concise accountability. RAM will focus on building a solid pipeline of new opportunities and successfully closing them to drive revenue growth including market share gain and building strong partnerships with our customers.

Responsibilities:

• Upholds DuPont Healthcare Solutions vision and core values

• Develop a regional annual account plan establishing key account metrics & goals and ensure achievement

• Deliver year-over-year profitable organic growth for the assigned accounts

• Target and develop new accounts by identifying, presenting capabilities, and fostering long-term win-win relationships with key stakeholders at the customers organization including supply chain, engineering, quality etc.,

• Present bi-monthly to the leadership team the key priorities, opportunities, business risks and where critical support is needed.

• Responsible for generating and collaborating cross-selling opportunities across the portfolio offerings of DuPont Healthcare Solutions.

• Effectively utilize Salesforce, a Customer Relationship Management (CRM) tool to enter and track opportunities through the stages. Ensure prompt follow-up and execution from lead to opportunity. Receive adequate information from the customer to quantify and qualify the opportunities to develop a valid business case.

• Responsible for providing accurate budgeting and forecasting for assigned accounts, utilizing accounts supplied information as well as external market knowledge.

• Responsible for negotiating and maintaining any active contracts or agreements with assigned accounts, as well as ensuring all parties remain in compliance.

• Conduct quarterly business reviews with the enterprise customers

• Provide and present market and customer intelligence to the management team

• Serve as the customer focal point of communication globally

• Attend and participate in trade show activities to network and generate new business opportunities.

• All other duties, as assigned.

 Work closely with:

• R&D, Technical support, Application Engineers and Plant leadership teams to develop potential new product offerings

• All associates within the expanded sales and marketing teams in EMEA and other regions to reinforce a One DHCS Team selling environment

• Product management, Program management, customer service and engineering teams as required throughout the entire quoting process 

• Provide professional leadership skills that will consistently support and deliver DuPont core values

• Support the Annual Strategic Planning Process which includes both written and verbal presentation

• Participate and support in key industry organizations and functions to promote the mission, value statements and objectives as outlined in the annual strategic plan.

Competencies/Skills

• BS Degree, with major or emphasis in Engineering or Science

• Solid new business development, or account management experience in the Life Sciences industry focusing on Biopharma processes.

• English with at least one European language - French or Spanish preferred

• Demonstrate creative problem-solving skills and the ability to influence internal and external customers.

• Strong organizational skills supported by a self-disciplined operating structure.

• Superior time management/prioritization skills

• Self-starter that takes initiative and is action oriented.

• Excellent written and oral communication skills to share your findings, observations, and opportunities with a wide audience.

• Computer Skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and other business and database programs

• Strong business analytical skills

• Ability to

  • create, establish, and implement win-win solutions

  • think strategically and implement tactically

  • adapt to a constantly evolving organization

• Possess the vision and leadership skill sets that will successfully drive change and position SPG-DuPont as the lead supplier in the customers supply chain.

• Travel: This position requires minimum 50% travel across Spain, Portugal and France.

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