Ice Cream Quality Engineer

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

Terms: Permanent, Full-time.

Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. Employment eligibility will be verified as part of the hiring process. 

THE ROLE:
The Quality Engineer is responsible for driving product quality, food safety, process control, and continuous improvement initiatives across the ice cream manufacturing operation. This role partners closely with Operations, Engineering, Maintenance, R&D, and Supply Chain teams to eliminate quality losses, reduce defects, improve process capability, and ensure all products consistently meet customer, regulatory, and company standards.

The Quality Engineer serves as a technical expert for quality systems, root cause analysis, corrective actions, and process validation while supporting the factory's journey toward world-class performance through zero defects, zero waste, and zero consumer complaints.
 

WHAT YOU'LL BE RESPONSIBLE FOR
Quality Systems & Compliance

• Maintain and improve Quality Management System (QMS) processes.
• Applied knowledge of GMP, HACCP, ISO 22716, Allergen Management, Food Safety, FSSC 22000, FDA 21 CFR 210, etc.
• Support internal, external, regulatory, and customer audits.
• Lead investigations and corrective actions related to quality incidents, customer complaints, and non-conformances.
• Support allergen management and food safety risk assessments.

Process Control & Product Quality

• Monitor and improve critical quality parameters throughout production.
• Analyze manufacturing data and trends to identify quality losses and process variation.
• Validate process changes, equipment modifications, and new product introductions.
• Develop and maintain quality standards, specifications, and control plans.
• Drive reduction of consumer complaints, rework, and product hold events.

Continuous Improvement

• Lead root cause investigations
• Partner with Operations to reduce defects, waste, and process variation.
• Implement preventive measures to sustain quality improvements.
• Facilitate quality-focused continuous improvement projects.

Laboratory & Verification Activities

• Support laboratory testing programs and verification activities.
• Ensure calibration and validation of quality monitoring equipment.
• Analyze microbiological, physical, chemical, and sensory data.
• Review quality records and identify improvement opportunities.

Training & Capability Building

• Train and coach manufacturing teams on quality standards and food safety requirements.
• Support operator quality ownership and frontline problem-solving.
• Develop training materials and standard operating procedures.

WE'RE LOOKING FOR SOMEONE WHO

• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organization
• Values collaboration, clarity and low-ego ways of working

Experience, Qualifications:

• Bachelor's Degree in Food Science, Food Engineering, Chemical Engineering, Industrial Engineering, Microbiology, Biological Sciences, or related technical discipline
• 2–5 years of experience in food manufacturing, dairy, ice cream, beverage, consumer packaged goods (CPG), or related industries.
• Experience supporting quality systems in a manufacturing environment.
• Audit and food safety experience preferred.

Knowledge & Skills

• HACCP
• GMPs
• Preventive Controls
• SPC (Statistical Process Control)
• Root Cause Analysis
• CAPA Management
• Process Validation
• Food Safety Systems
• Quality Management Systems
• Microsoft Excel and data analytics tools
• Leadership Competencies
• Continuous Improvement Mindset
• Problem Solving
• Data-Based Decision Making
• Collaboration
• Communication & Influence
• Accountability
• Attention to Detail
• Change Leadership

A Successful Quality Engineer:

• Champions food safety and consumer protection.
• Uses data to identify and eliminate quality losses.
• Builds strong partnerships with Operations and Engineering.
• Drives sustainable corrective actions.
• Creates a culture where quality is owned by everyone.
• Continuously improves processes while maintaining compliance and product excellence.
• Ideal for a Magnum Ice Cream manufacturing site: This role would own quality loss elimination, complaint reduction, audit readiness, food safety compliance, and process capability improvement while partnering closely with Process Engineers, Operations Leaders, and QA Technicians.

WHAT YOU'LL GET

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage 
• Health and wellbeing support, including employee assistance programs and wellness initiatives 
• Health-related savings and spending accounts 
• Retirement savings programs with a competitive matching plan 
• Additional employee perks (e.g., corporate discounts, commuter or learning support) 

Benefits vary by country and are subject to plan terms and eligibility. 

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.