Rental Administrative Coordinator - Winter 26.27 Seasonal - Full Time

Seasonal

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Retail & Rental Administrative Coordinator supports the Sr. Rental Manager and the rental BU’s as a whole.  This role is expected to perform administrative duties in relation to the rental operations for SSRC.

Resume required.

ESSENTIAL DUTIES

• Rental email communications and reservation entry

• Rental appointment system setup and updating

• Rental Serialization updates, repairs and implementation

• Assist in rental & demo inventory split and store delivery

• Maintain and respond appropriately to the rental@steamboat inbox

• Perform front line duties as described in the Rental & Retail Associate Job Descriptions

• Promote safety and security awareness and protocol. Assist with meeting necessary OSHA requirement for the department (SDS Documents)

• Assist with on-going staff training

• Assist Rental-Retail management team and outside departments with communication of memos, emails and other company messaging to front line staff

• Plan for and anticipate the next day/week/month projects

• Assist Management staff with project completion through the company work request system

• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements

• Manage and provide satisfactory and timely guest resolution for Customer relations and complaints that come into the department through various avenues.

• Attend weekly staff meetings

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties as assigned

REQUIRED QUALIFICATIONS

• Must be highly organized and able to quickly file and retrieve information using computer software.  

• Must be proficient at Microsoft Excel and Word

• Must be able to quickly and comfortably learn new administrative programs necessary to complete tasks

• Mathematical skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percent’s

• Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers. 

• Must possess Guest service skills to ensure that quality and consistent customer service standards are met. Ability to be a consistent role model for company’s Service Excellence standards

• Exceptional people and language skills

• Prompt, accurate and professional judgment in a fast-paced environment.

• 1-year experience running the current POS system(s)

• 2 year guest service experience

• Must have experience with Microsoft office

• Must be proficient with Microsoft Excel including formatting, formulas, pivot tables and graph creation

• Communicate clearly in English, both verbal / non-verbal, and written

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

• Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards (will be required to complete Motor Vehicle Record)

EDUCATION REQUIREMENTS

• High School Diploma or GED equivalent required

• Post high school administrative or retail rental experience required

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $22.50 - $24.00 per hour

PHYSICAL REQUIREMENTS

• Must be minimum 18 years of age

• Ability to lift and move boxes up to 50lbs.

• Must be able to lift, squat, kneel, bend and stand for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.