- Location
- Manila, Philippines
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
Summary of Responsibilities:
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- All other duties as needed or assigned.
Qualifications (Minimum Required):
- Completed college degree in any of the following: Nursing, Pharmacy, Physical Therapy, Medical Technology, Radiologic Technology
- 1 year or more of inbound voice call center experience
- Willingness to work on a hybrid setup in Greenhills, San Juan following a night shift schedule
Learn more about our EEO & Accommodations request here.
