Customer Service Representative

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

The Customer Service Representative handles customers’ orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Customer Service Representative  will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner.

Accountabilities:

• Processes customer orders according to sales conditions and in line with company policies.
• Checks and follows the credit situation and the product allocation versus priorities
• Handles consignments orders
• Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
• Works with the customer on shipment planning and if necessary gives instructions to Distribution Center for the physical preparation of the orders.
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides customer services relating  to sales, sales promotions, prices
• Answers first level technology questions
• Develops improvement plans in response to customer surveys
• Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
• Participates in various process improvement initiatives related to Customer service.

Skills & Knowledge:

• Relevant bachelor degree
• 1-3 years’ experience in a Customer Service role /International trade,
• Good working knowledge of MS Office & Salesforce
• Fluent in French and advanced level of business English (verbal and written)
• Ability to multitask and prioritize work
• Dynamic and proactive
• Organized, precise and conscientious

Our offer:

This exciting position offers a salary range between 41.500€ and 52.000€ (payable in 13.92 instalments). Please be aware that this range represents the pay scale for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location.

In addition to the competitive salary, we offer the following benefits:

• A Bonus plan at a target of 5% of the annual salary;
• Meal vouchers with a face value of 10€;
• 5 extra-legal vacation days ;
• Group Pension, Disability Plan & Hospitalization Insurance;
• The possibility to work from home 2 days per week with a daily net allowance;
• Free access to LinkedIn Learning to support your personal growth;
• Employee Discount Program that allows for discounts on Boats, Engines and P&A;
• Employee Boat Rental Program;
• A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry.

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].

#Brunswick Corporation - Mercury Marine