Administrative Operations Manager (Promotional Only)

Exam#: P26/14N05/09MZ

• Plans, organizes, directs and evaluates assigned services area(s) and activities in accordance with all applicable laws, regulations and ordinances.
• Develops goals, objectives, policies, procedures and priorities within assigned service area; coordinates activities with other County Departments, outside entities and other agencies.
• Prepares plan proposals, cost estimates, and justifications for budget recommendations; monitors and controls expenditures to ensure the accomplishment of objectives within approved budget.
• Directs customer service activities; initiates effective customer service programs and protocols; resolves the most difficult customer service interactions; investigates and resolves complaints, operational and administrative issues; establishes and maintains effective working relationships with a variety of public and private organizations, including staff in other County departments and agencies.
• Provides staff assistance to higher level management on program or service issues.
• Selects, supervises, trains and evaluates professional, paraprofessional, technical and clerical staff; monitors staff productivity; establishes work schedules and standards of performance; recommends and implements employee discipline as may be necessary.
• Assess need for Department facility work space, identify appropriate facilities for acquisition and negotiate leases, oversee space utilization planning and maintenance of assets.
• Negotiates contracts with outside vendors, consultants or organizations; administers, monitors, and evaluates contracts.
• Answers questions and provides information to the public; enforces applicable standards, ordinance, codes and regulations, as required; makes presentations regarding ordinances, laws and regulations related to the work.

• Federal, State and local laws, codes and ordinances related to service area(s); responsibilities and legal liabilities of those participating in the work.
• Basic principles and practices of the assigned County department operations and its administration and organization.
• Advanced principles of financial administration, including public budgeting and reporting.
• Computer systems and applications utilized within the County department operations.
• Principles and practices of public and business administration and facilities management, including contract negotiations, planning, implementation, and evaluation.
• Principles and practices of space acquisition including the negotiation of lease agreements, oversight of space planning, and related construction projects.
• Principles, practices, techniques and methods of effective staff supervision, development and evaluation.
• Principles and practices of effective public/community and customer relations.
• Effective methods of record keeping and documentation.

• Organize, direct and coordinate administrative operational area(s) services within current laws and regulations related to facilities, ADA and related ordinances.
• Work cooperatively with other County departments, vendors, contractors, the public and private organizations.
• Plan, organize and evaluate the work; exercise good judgment and decisiveness; analyze business problems, develop recommendations and implement appropriate solutions.
• Establish effective working relationships with those contacted in the course of the work.
• Learn, interpret, and correctly apply codes, ordinances, laws, rules and regulations governing the work.
• Effectively communicate both orally and in writing on legal and policy matters related to the work;
   produce clear, concise and detailed instruction, procedures, and reports, grant applications and contracts.
• Manage division activities; monitor and communicate progress; prioritize and meet timelines; coordinate functions with other County departments and outside agencies as appropriate; create, document and maintain division level business processes, policies and procedures.
• Perform complex mathematical and statistical calculations accurately.
• Train, supervise and evaluate subordinate staff.
• Read and interpret a variety of policies, procedures technical manuals and instructions.
• Operate personal computers and associated equipment and programs.

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. A typical way to acquire the required knowledge and skills include:

Education: Completion of all coursework leading to graduation from an accredited college or university with an associate degree in business administration, public health administration, public administration, or a related field. A bachelor's degree is highly desirable.

REQUIRED CONDITIONS OF EMPLOYMENT

The required conditions of employment include, but are not limited to the following:

• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.

• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency. 

• Successfully pass a criminal background investigation depending on assignment.

The County of Monterey offers an excellent benefits package. Please visit our website to view the X Unit Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. 
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. 
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.