Staff Support Specialist I (Recreation and Parks)

The purpose of this position is to perform a variety of clerical and general office tasks for the Recreation and Parks Department. This position reports to the Recreation Supervisor at the Jaycee Park Center for Arts & Crafts and also provides support to the Recreation Manager as needed. This is accomplished by answering the telephone and directing calls to the proper person or division; assisting citizens with facility rentals, program registration, and payments; responding to citizen emails and inquiries; and other related work as required.

FLSA Status: Non-Exempt

• Responding to citizen calls, emails, and walk-in requests for service, and directing them to the proper person, division, or program;
• Assisting citizens with securing facility and park rentals and registering for programs;
• Providing facility coverage; greeting and assisting visitors, staffing the front desk, and monitoring facility activity as needed;
• Processing payments for rentals, program fees, and other departmental charges; and running daily closeout reports;
• Monitoring and processing citizen comments and inquiries submitted through WebTrac;
• Running and maintaining various reports on rental activity and other departmental data for Recreation and Parks staff;
• Providing citizens with the proper forms for rentals and registrations, and ensuring accuracy of information on forms and payment records;
• Processing requisitions, purchase orders, contracts, and invoices;
• File management of rental agreements, program records, and other departmental files;
• Assisting the Recreation Supervisor (Jaycee Park Center for Arts & Crafts) and the Recreation Manager with various tasks; and 
• Other duties as assigned.

Education and Experience:

• High school diploma or GED required; supplemented by training/course work in office systems technology or related field; and
• A minimum of one year of related clerical/administrative experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• administrative and clerical procedures and systems such as word processing, excel, managing files and records, designing forms, and other office procedures and terminology.
• the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• principles and processes of providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• electronic equipment, computer hardware and software.

Skilled in:

• communicating effectively in writing as appropriate for the needs of the audience.
• giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• understanding written sentences and paragraphs in work related documents.
• talking to others to convey information effectively.
• managing one's own time.
• actively looking for ways to help people.
• interpersonal relations.

Ability to:

• listen to and understand information and ideas presented through spoken words and sentences.
• read and understand information and ideas presented in writing.
• communicate information and ideas in speaking so others will understand.
• work cooperatively with City officials, other employees, and the general public.
• work safely without presenting a direct threat to self or others.

• Must possess and maintain a valid driver's license. (Note: A valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges).
• This position may occasionally work evening meetings.