Job Description

Purpose of the role

To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. 

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As a Barclays Relationship Support Manager within the International Corporate Banking team, you will play an important part in the development and maintenance of relationships across our Corporate client base. You will have a key role in assisting the Relationship Director with managing the banking requirements , daily processes and procedures, develop client relationships and enhance client experience.

Key Responsibilities

• Managing Customer relationships, business development, product knowledge, and researching solutions to meet customers’ needs using market and industry information
• Acting as a principal point of contact and assisting with day-to-day portfolio management.
• Managing assigned clients and engaging with product specialists to identify new opportunities for the Bank and providing the best possible service to their clients
• Working with internal and external stakeholders to support retaining and growing client relationships and the portfolio and delivering banking products
• Dealing with all aspects of onboarding, Know Your Customer (KYC) and Customer Due Diligence process and annual credit review and ensuring compliance with mandatory Risk policies and procedures
• Developing relevant sector, client and product knowledge using development tools, learning resources and actively share your skills and knowledge with your colleagues.

To be successful in this role you will need:

• Knowledge of Corporate Banking product suite: Payments, Liquidity, FX, Lending, Trade & Working Capital.
• Experience in Customer Due Diligence procedures, awareness of Financial Crime policy and procedures.
• Knowledge of associated risks, compliance, KYC and management of same, Credit risk analysis skills.
• Understanding client’s complex requirements and positioning products that meet the client’s requirements and are the right products.
• Fluent in English and French

Desirable skills include:

• Excellent time-management, self-planning, and organisational skills as well as excellent presentation and communication skills, and IT Skills (Microsoft standard packages).
• Ability to build excellent client relationships & develop internal network relationships to deliver results.
• Excellent written and verbal communication and the ability to build relationships and stakeholder management.

You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Additional required skills include ability to manage KYC requirements, client onboarding, banking service management and internal/external stakeholder engagement and co-ordination.

This is based in our Paris office.

This role is deemed as a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Entry Salary: €56,000

Upper Salary: €75,000

The entry and upper salary information above includes only annual full-time equivalent base salary and represents the typical range of pay for the role. The actual pay rate will reflect the responsibility level of the role and experience level of the individual. The entry and upper salary information does not include any other type of compensation or benefits that may be available.

Barclays employees are also eligible for a suite of competitive country-specific benefits.

This position is eligible for an incentive award.