Senior Account Manager, Enablement Partner

The Role: 

Key Responsibilities 

Strategy 

• Responsible for assigned accounts within Southeast Asia and shall take the lead in maintaining existing business and generating visible business growth 

• Understand customer’s business and technology road map and drive internal teams for continuous improvement in term of product quality, establishing technical edge and market competitiveness  

• Understand corporate, division and field operations goals and develop specific strategies to achieve set sales objectives with the support from Regional Director 

• Monthly update on activities progress, strategic plans including account’s financial status and their business strategy, competitive landscape, market share data and customer’s needs and requirements 

• Well versed in all Entegris product offerings / services and able to promote and sell 

Account Management 

• Participate in the team’s weekly working meetings, provide updates on opportunities and issues as well as accelerate market share wins 

• Develop and upkeep key account sheet, customer org, and battlefield. Regular on-time submission of accounts forecast plan  

• Drive effective pricing strategy, manage contract and price negotiations process at accounts; focus on increasing average selling prices and improving profitability in accordance with total margin strategy 

• Leverage market intelligence and customer insights to develop accurate forecasts, ensuring high forecast precision to support effective business planning and decision making 

• Work closely with global and regional support teams such as Product Management, Logistics, Quality, Finance, etc. to ensure indirect pre- and after-sales service to accounts are effectively provided 

• Effective utilization of support of Regional Product Support and Field Applications Engineers for pre and after-sales activities 

• Manage customer requests and ensure timely resolution of shipment, supply, quality and PCN issues 

• Ensure forecast accuracy improvement through regular customer engagement and internal reviews and highlight risks, opportunities and inventory concerns, and manage product allocation during supply-constrained situations  

• Facilitate communication between customers and Quality/Technical/Product teams on failure analysis and corrective actions, product changes, manufacturing transfers and product lifecycle updates 

• Support customer business reviews by consolidating operational data, shipment performance, and issue resolution status 

Relationship Management 

• Develop and maintain senior level industry contacts and relationships to provide opportunities for new businesses 

• Complete quarterly review of newly identified Economic Buying Influence (EBI), Technical Buying Influence (TBI) and Coach Roles at accounts and details of their influence on attaining quantifiable revenue 

• Maintain strong working relationships with customers and internal stakeholders 

Asset Management 

• Manage Entegris’ assets (accounts receivable, expenses, inventory, personnel, etc.) effectively serving customer needs while providing Entegris with a suitable return on its investment 

Process Management 

• Assess and discover ways to improve internal business processes that positively influence customer satisfaction 

• Maintain regular usage and update accounts information and activities on CRM 

• Analyze backlog, shipments, forecast accuracy, inventory and service level performance 

• Maintain data accuracy within SAP, CRM, and reporting systems. 

• Support continuous improvement initiatives to improve operational efficiency and customer satisfaction 

In this role you will: 

The Senior Account Manager is responsible for achieving sales objectives, gaining market shares and profitability levels at assigned region’s specific markets, through executing the Business Unit strategies as well as developed tactical sales strategies developed for Southeast Asia region. This role is responsible for supporting customers by managing order fulfillment, delivery expedites, forecasting activities, Product Change Notifications (PCNs), return authorizations, and operational escalations and serves as the primary interface between customers, Account Managers, Planning, Logistics, Manufacturing, Quality, and Product Management teams to ensure excellent customer experience and operational execution. The position requires strong cross-functional collaboration, proactive communication, and effective management of customer deliverables. 

Traits we believe make a strong candidate: 

Skills & Competencies 

• Bachelor’s degree in engineering or science with 3 – 5 years’ experience in the Semiconductor / wafer fab industry  

• Previous sales experiences in Semiconductor front end will be a plus 

• Customer-centric, proactive and results driven approach 

• Ability to manage multiple priorities in a fast-paced environment 

• Strong analytical, problem-solving and decision-making capabilities 

• Effective stakeholder management and communication skills 

• Ability to influence and coordinate across functions without direct authority 

• Experience with Salesforce, Power BI, SAP or similar ERP/CRM tools preferred 

• Possess Class 3 driving license and own a car 

Your success will be measured by: 

The ideal candidate is customer-focused, proactive, and highly organized, with the ability to manage multiple priorities while working effectively across functions. They demonstrate strong ownership, attention to detail, and a continuous improvement mindset, consistently delivering operational excellence while building trusted relationships with customers and internal stakeholders. Being a dependable business partner who ensures customer commitments are met and challenges are resolved through collaboration, accountability, innovation, and excellence.