Operations & Account Management Manager

Hi there! We are South and our client is looking for an Operations & Account Management Manager!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.

• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited. 

• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂

• Own SOW drafting and pricing standardization across different client needs, from initial draft through final scope.
• Serve as the first point of contact for incoming client and business development inquiries, ensuring fast and professional responses.
• Support account management and client relationships, including participating in client calls when needed.
• Draft, send, and track contractor agreements and related documentation, including Work for Hire agreements, NDAs, and payment setup.
• Support onboarding and training for new hires and contractors on internal tools, systems, and workflows.
• Own and oversee internal technical systems and workflows, including databases, intake forms, email systems, and payment platforms.
• Ensure internal systems are maintained, documented, and easy for the broader team to use.
• Train team members and contractors on internal tools and maintain documentation to prevent knowledge from becoming siloed.
• Monitor, triage, and respond to company emails.
• Manage operational and administrative tasks, including vendor coordination, payment workflows, and scheduling.
• Partner closely with the Account/Project Manager, maintaining a clear division of responsibilities between scoping and execution.
• Identify and implement efficiencies across the business, including operations, resourcing, and presentation/deck creation.

• Agency-side Account Director or Operations Manager experience is a plus, particularly within advertising, marketing, or creative agencies.
• Experience in operations, account management, project management, or a similar role.
• Strong understanding of SOWs and pricing structures, with the ability to apply sound judgment and standardize processes without relying on a template for every situation.
• Fast, proactive communicator who keeps stakeholders informed before they need to ask.
• Highly independent and comfortable working with minimal day-to-day supervision while remaining responsive and visible.
• Comfortable working in a lean, fast-moving environment where priorities can shift quickly.
• Confident owning technical systems and workflows, including databases, forms, email, and payment platforms, and training others to use them.
• Strong organizational and multitasking skills with excellent attention to detail.
• Familiarity with tools such as Claude, Anthropic, Airtable, Asana, Slack, Google Workspace, and Typeform is a plus.

• SOWs move from client request to finalized scope quickly because you own the pricing and scoping process.
• Client-facing requests receive same-day acknowledgment and timely follow-up.
• You proactively communicate what’s happening, what’s blocked, and what’s next.
• Recurring processes such as pricing, contracts, and onboarding become increasingly structured and standardized.
• Internal systems and workflows are well documented, maintained, and easy for the team to use.
• You manage multiple priorities effectively while maintaining a high level of accuracy and attention to detail.
• You become a reliable operational partner who helps the business run more efficiently and allows leadership to stay focused on strategy and growth.

• Part-time: 24–30 hours per week
  
• Monday–Thursday, with core hours overlapping 9:00 AM–3:00 PM PST
  
• Friday: approximately 2–4 hours, coordinated with the team
  
• Remote position | Independent contractor 

If this opportunity sounds good to you, send us your resume!