Associate Director, Patient Services

As Associate Director, Patient Services, you will play a critical role in advancing our mission to transform the lives of patients living with severe autoimmune diseases. You will lead the delivery of an integrated and personalized patient experience, driving meaningful outcomes across diagnosis, treatment initiation, treatment fulfillment, adherence, and disease management. 

Reporting to the Director, Patient Services, you will lead the day-to-day management of the MyPATH® Patient Support Program, ensuring operational excellence, program sustainability, and continuous improvement. You will collaborate closely with cross-functional partners, including Marketing, Medical Affairs, Market Access, Sales, Regulatory, Finance, Legal, and Compliance, to deliver a best-in-class experience for patients and healthcare providers while supporting the organization's strategic objectives. 

argenx Canada Inc (located in Vaughan, Ontario) is the Canadian subsidiary of argenx BV, headquartered in Ghent, Belgium. 

Major Accountabilities: 

       Patient Support Program Management: 

• Contributes to the development of patient program strategy that supports patient access to Vyvgart® in Neurology. 

• Leads the execution of strategic imperatives through annual operating plan (goals and objectives) with the delivery of tactical initiatives that align with Vyvgart patient journey through the MyPATH® patient support program (PSP). 

• Provide daily program oversight and act as the key point of contact for PSP provider and program vendor management staff. 

• Leads the planning and execution of vendor-led projects and strategic initiatives, ensuring timely delivery and measurable outcomes.  

• Identify and propose innovative and/or digital initiatives to improve program efficiency and patient experience.  

• Attends relevant industry forums and shares insights on evolving patient support, reimbursement, and market access trends  

Collaboration and Partnerships: 

• Partners with Marketing to develop program tools and initiatives that communicate MyPATH® services to patients and healthcare professionals.  

• Develops and maintains strategic partnerships across Sales, Marketing, Market Access, Medical Affairs, PSP Operations, Regulatory, Finance, Legal, and Compliance. 

• Builds productive and collaborative relationships with key external stakeholders, including advertising agencies, PSP vendors, and EMR support partners.  

• Supports PSP education and provides guidance to internal stakeholders on patient services strategy and operations.  

• Supports the Director, Patient Services in the planning and execution of PSP Vendor Collaboration Meetings, both virtual and in-person, throughout the year. 

    Data Analysis: 

• Leverages patient support program data to drive strategic decision-making, optimize operational performance, identify meaningful insights, and improve patient outcomes. 

•  Enhances vendor data reporting through the development and optimization of dashboards, analytics, and performance reporting.  

      Operational and Compliance: 

• Leads and manages PSP contracts, including MSAs and SOWs, from development through purchase order issuance and execution.  

• Partners with the Director of Finance to manage budgets, invoicing, and financial reporting, while monitoring variances and escalating significant risks as appropriate.  

• Creates and manages purchase orders for relevant programs and vendors while identifying opportunities to improve operational efficiency through process and digital innovation.  

• Supports internal and external audit activities and ensures audit readiness.  

• Develops and maintains PSP governance and operating guidance documents.   

• Drives operational efficiency and cost optimization through continuous improvement of PSP processes, SOPs, and vendor management practices.  

• Ensures compliance with argenx policies, procedures, and applicable regulatory requirements while maintaining the highest professional standards. 

Key Deliverables: 

• Delivers tactical plans on time and within budget to maximize patient value and achieve financial and non-financial business objectives.  

• Executes digital strategy initiatives and business transformation programs that enhance patient and stakeholder experiences.  

• Establishes and maintains strong, strategic relationships with Commercial and Key Account Management teams.  

• Manages agency partners and vendors with integrity, accountability, and a focus on performance.  

• Partners effectively with the Director of Patient Services to achieve departmental and organizational objectives.  

• Develops and maintains collaborative cross-functional partnerships across Sales, Marketing, Market Access, Medical Affairs, Finance, Legal, and Compliance. 

Education: 

Bachelor's Degree  

MBiotech, MBDC, Other related programs  

Experience: 

• Preferred 7-10 years of relevant biopharmaceutical, specialty pharmaceutical, healthcare, patient services, market access, reimbursement, or related industry experience 

• Preferred +5 years of Patient Support Program (PSP), patient services, marketing, market access, reimbursement, or patient access experience, including responsibility for program operations, vendor management, and cross-functional collaboration.  

• Demonstrated experience leading complex patient support initiatives and driving operational excellence across the patient journey. 

• Understanding of the Canadian pharmaceutical environment, the customers and internal operations 

• Managing patient-related projects and programs and/or related experience 

• Bilingual (French / English) is an asset 

• Approachable, team-player, minimum supervision required, proactive  

• Remote position (can be based in Canada) with the ability to travel (20%) 

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