Director I, Learning Centers (Internal Applicants Only)

The Director I – Learning Centers provides operational leadership and administrative oversight for assigned campus learning centers within the College’s multi-campus system. This role supports the implementation of district-wide testing and tutoring strategies and promotes high-quality academic and research services that advance student success and equitable access to information resources.

The Director I manages day-to-day learning center operations, supervises staff, supports testing and tutoring development, oversees local budget allocations, and collaborates with faculty and department to advance academic support student success initiatives. 

Operations & Service Delivery

• Oversee daily operations of assigned campus Tutoring and Testing Center services.
• Ensure the effective delivery of tutoring, testing, proctoring, and related academic support services.
• Support implementation of district-wide tutoring and testing policies, procedures, and service standards.
• Monitor service effectiveness, identify operational challenges, and recommend improvements.

Staff Leadership & Supervision

• Supervise, mentor, and evaluate professional, support, testing, tutoring, and student employees as assigned.
• Coordinate staffing schedules, assignments, workflow, and coverage for tutoring and testing operations.
• Recruit, train, and support qualified tutors and testing personnel.
• Develop and implement training for tutors and testing staff related to service expectations, academic integrity, confidentiality, testing procedures, and student support.

Tutoring Services

• Develop and coordinate tutoring services that support student learning and academic achievement.
• Identify high-demand courses and subject areas requiring additional tutoring resources.
• Coordinate individual, small-group, drop-in, and virtual tutoring opportunities.
• Collaborate with faculty and academic departments to identify courses and students that may benefit from tutoring services.
• Establish appropriate tutor qualifications, training, expectations, and performance standards.
• Monitor tutoring utilization and effectiveness and make recommendations for improving student access and outcomes.
• Promote tutoring services to increase student awareness and participation.

Testing Services

• Oversee the administration of secure, professional, and accessible testing services.
• Coordinate faculty testing, make-up examinations, online examinations, proctored assessments, and other approved testing services.
• Ensure appropriate procedures are followed for receiving, securing, administering, documenting, and returning examinations.
• Coordinate testing schedules and staffing based on examination volume and student demand.
• Work with faculty and appropriate College personnel to ensure approved testing accommodations are implemented accurately and consistently.

Student Support & Success

• Provide a welcoming and student-centered environment that supports academic achievement.
• Assist students in understanding and accessing tutoring and testing services.
• Identify barriers that may prevent students from utilizing academic support services.
• Develop strategies to improve student awareness, participation, and utilization.
• Support institutional efforts related to retention, persistence, course completion, and student success.
• Use student feedback and service data to identify opportunities for improvement.

Technology & Innovation

• Support implementation and effective use of tutoring and testing technologies.
• Maintain familiarity with tutoring management, scheduling, appointment, testing, and reporting systems.
• Support virtual tutoring and technology-enabled academic support services.
• Evaluate emerging technologies that may improve student access and service delivery.
• Work collaboratively with Information Technology and other College departments to resolve technology issues affecting tutoring and testing services.
• Ensure appropriate use of technology while maintaining student privacy, testing security, and academic integrity.

Budget & Resource Management

• Manage assigned campus or program budget allocations.
• Monitor expenditures and ensure responsible use of program resources.
• Assist with procurement of tutoring, testing, technology, equipment, and instructional resources.
• Identify resource needs based on student demand, service utilization, and program assessment.
• Prepare recommendations for staffing, equipment, technology, and facility needs.
• Ensure approved testing accommodations are implemented in accordance with College procedures.
• Maintain appropriate documentation and records related to tutoring and testing services.
• Address service concerns and testing incidents promptly and appropriately.

EDUCATION:  Bachelor's degree.

EXPERIENCE:  Four (4) years of directly related experience.

Background Verification:  As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification.  Employment with Central Arizona College is contingent upon the successful completion of the background verification.  The level the background verification for this position is: Standard level.

All applicants must be at least 18 years of age or older to be considered for this position.

• Knowledge of tutoring and academic support services in a higher education environment.
• Knowledge of testing and examination administration procedures.
• Understanding of student success, retention, persistence, and course completion strategies.
• Knowledge of academic integrity and testing security practices.
• Understanding of student privacy and confidentiality requirements.
• Knowledge of effective tutoring practices and tutor training.
• Working knowledge of educational technology, online tutoring platforms, testing systems, and student information systems.
• Ability to supervise, train, mentor, and evaluate employees and student workers.
• Strong organizational and operational management skills.
• Budget tracking and resource planning skills.
• Strong interpersonal and communication skills.
• Ability to establish effective working relationships with faculty, staff, administrators, and students.
• Strong analytical and problem-solving abilities.
• Ability to collect, analyze, interpret, and report program data.
• Ability to manage multiple priorities across a multi-campus environment.
• Ability to develop and implement policies, procedures, and service standards.
• Commitment to student-centered and inclusive service practices.
• Commitment to continuous improvement and evidence-based decision-making.

Work Environment & Physical Requirements

Work is performed in a standard academic support, testing, and office environment across one or more College campus locations. The position requires frequent interaction and communication with students, faculty, staff, administrators, tutors, and testing personnel.

The position requires the ability to manage multiple operational priorities in a dynamic academic environment and may require travel between campus locations. The position may require occasional evening or weekend work based on tutoring schedules, testing demand, special events, and institutional needs.

The position requires the ability to use standard office and educational technology equipment, communicate effectively in person and electronically, and perform duties associated with the supervision and operation of tutoring and testing facilities.

CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti-discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 520-494-5106 or [email protected]; Section 504/ADA Coordinator at [email protected] or Human Resources at [email protected].

Important Notice: As a condition of employment, all full time Central Arizona College employee’s automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer.  The 26-27 fiscal year contribution rate is 11.98%.  Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.

We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O’odham (THO’-oh-no  OH’-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O’odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.?