Field Services Lead

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

Overview

This position is a lead position in which the incumbent’s time is divided between leading and participating in the successful completion of installations and other field services activities; and assisting the Supervisor with determining, organizing, and delegating work assignments. Coordinates plans with sales, customers, and contractors. Maintains high level of A-dec product training, upholding standards and regulatory requirements while reporting field experience to the organization.

JOB DUTIES AND RESPONSIBILITIES:

• Leads the successful completion of field service activities including installation, repairs, and preventive maintenance in a timely manner working closely with Sales, and Specials Engineering.
• Generates template packets for architects and contractors and developing contract submittal packets.
• May coordinate outside services with contractors when necessary.
• Upon supervisor’s request, provides employee performance input, makes recommendations for work assignments, and may assist area supervisor in setting individual performance goals. 
• Coordinates, supports, and provides training and assists Supervisor with coordinating work for Field Techs including quality and safety requirements.
• Assists area supervisor in managing work area goals and performance.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, and/or weekend work as necessary.
• Other duties as assigned, including assisting other teams.

QUALIFICATIONS:

Knowledge, Skills, and Abilities

• Must be able to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information. 
• Ability to use independent judgement when dealing with employee relations issues and know when to reach out for guidance. 
• Advanced analytical, technical, and problem-solving skills to troubleshoot complex issues, and must be able to take independent initiative to improve knowledge and skills. 
• Strong interpersonal skills, with the ability to build strong relationships and successfully solve problems with both customers and teammates.
• Strong organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information.
• Ability to work both collaboratively and independently with multiple internal and external stakeholders using all available resources to accomplish work and benefit the customer.
• Must have strong computer skills including PC knowledge and skills, for use with A-dec products (troubleshooting, connectivity, database, understand computer systems, hardware). 
• Ability to travel up to 60% of the time. 
• Current valid driver’s license. 
• Current valid passport (or qualify to obtain one within 3 months) and ability to travel internationally.
• Must be able to pass a background check.
• Drug and / or alcohol testing may be required for specific projects.

Education and Experience

• Generally, requires 7+ years of technical and mechanical experience.
• Demonstrated experience assisting with leading projects and people. 

Physical Requirements:

Ability to lift, carry, push, pull or otherwise maneuver up to 35 pounds with or without assistance on a routine basis. Must have manual hand dexterity to grasp, operate tools and equipment repetitively. Able to walk, stand, sit, bend, reach, and occasionally kneel, climb steps, and twist throughout an entire shift. Some areas may be exposed to chemicals, noise, vibration and /or dust, and require the use of appropriate Personal Protective Equipment (PPE); such as, but not limited to safety glasses, hearing protection, foot protection, etc.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement. 

A background check and screen for the illegal use of drugs is required.
 
A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor” 

A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.