Retail Store Manager

Job Summary:

Plan, organize and coordinate all activities of store and donation center management and operations to ensure production, donation, and sales goals are met. In addition, the Store Manager will be responsible for employee supervision, hiring, and training, store security, maintenance and merchandising.

Essential Functions

1. Prepares employee work schedules and ensures accurate employee hours are submitted to accounting within designated time frames.
2. Promotes and enforces standards and policies as outlined in the Store Policy and Procedures Manual.
3. Provides employee training to promote excellent customer service.
4. Responsible for opening and closing store, and ensuring security of premises.
5. Supervises the daily cash drawer balances and deposits of store receipts. Ensures that sales associates have proper training on cash registers and follow procedures.
6. Maintains proper care and maintenance on store equipment and submits purchase orders as required.
7. Prepares and submits all required reports, as required, to Director of Retail within designated time frames.
8. Responsible for ensuring that production, donor, and sales goals are met as established.
9. Maintains fully stocked and rotated store.
10. Responsible for maintaining store displays and signage, both regular and seasonal, while ensuring that displays are continually fresh and appealing.
11. Prepares purchase requests and annual budget.
12. Participates in the development and completion of a retail marketing plan.
13. Ensures adequate staffing for store sales and production and training of store personnel.
14. Trains employees and consumers in sales techniques, store rules, customer satisfaction, and how to meet and interact with the public.
15. Maintains cleanliness of the store premises.
16. Ensures efficient processing of donations, and maintains accurate donor counts.
17. Attends and conducts regular staff meetings; provides thorough communication to staff.
18. Ensures that Kaizen production procedures and practices are maintained.
19. Carries out additional duties as assigned by the Vice President of Donated Goods.

Additional Responsibilities

1. CARF: Ensures documentation and compliance with CARF Standards.
2. Safety: Maintains applicable safety standards, rules, and regulations in areas of responsibility.
3. Outcome Driven: Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
4. Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
5. Accountability: Develop, implement, and track key metrics that drive performance, taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
6. Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
7. Strategic Visioning: Demonstrate commitment to innovation, continuous learning, and leading change in creating community value.
8. Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represents the organization to the public with a courteous, helpful and business-like attitude.

Education and/or Experience:

High school diploma or equivalent required, two - five years' experience in retail, marketing and supervisory skills.

Physical Demands and Work Environment

Must be able to bend, stretch, reach and lift up to 40 pounds, walking or standing to a significant degree, environment infrequently exposed to extreme temperature, noise, fumes, dust, etc.