Infrastructure System Operator

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. 

PRIMARY OBJECTIVE:

The primary objective of the Infrastructure System Operator is to execute and monitor the running of all regularly scheduled processes for CI Global Asset Management’s key business systems. Infrastructure System Computer Operators are also responsible for monitoring and ensuring the completion of the daily backups and all overnight tasks. Additionally, the Infrastructure System Operator is required to help various testing teams to perform a variety of tests.

WHAT YOU WILL DO

• Support of the company’s production online and batch processing systems and associated scheduling tooling,  across all LOBs – CISS, IWMS, Assante, DART/CRAS, IMS, CIIS, PARIO.
• Support of all hub room facilities management (UPS/HVAC) across all locations
• Responsible for managing system operations alerts and associated actions for production systems (NOC).
• Set up, execute and monitor the running of all production processes
• Execute and monitor specially scheduled production processes as instructed
• Provide operational support for the jobs, escalating errors and issues as required
• Monitor designated production processes running outside of the job scheduler:  CMOD, SFTP, PDF delivery (replaces Print and deliver reports and letter output from jobs)
• Manage the delivery of all output from processes, including the scripting of delivery of electronic output
• Escalate errors and issues as per documented processes
• Complete, sign and upload appropriate checklists for tasks
• Communicate status via shift reports and upon request
• Manage storage, delivery and inventory of backup tapes when delivered from Iron Mountain.
• Ensure all requests sent to Sysops are responded to promptly
• Review setup of all test cycles for quality purposes
• Execute and monitor the running of all test cycles
• Contribute to the overall functioning of the team
• Assist in the training of other team members
• Attend project meetings and provide sysops support and expertise as assigned
• Maintain department documentation on SharePoint site, including Computer Operator Implementation Forms, policies, procedures and process calendar.

• WHAT YOU WILL BRING

• 3-5 years in a System Operations
• 3 - 5 years Network Operations Center (NOC)
• 4-6 years IT Facilities management
• Advanced knowledge of Service Now
• Advanced knowledge and experience of Unix operating system, including scripting
• Advanced knowledge and experience with CA AutoSys scheduling tool or equivalent
• Experience in managing a NOC or centralized operations, including tooling
• Ability to write procedure documents and verbally instruct other staff
• Prior experience with information technology in a financial institution preferred.
• Ability to work shifts

Education/Training

• Bachelor’s degree within a business, computer science or equivalent experience

Knowledge, Skills, and Abilities

• Ability to follow written and verbal instructions
• Ability to write procedure documents and verbally instruct other staff
• Detail-oriented, highly accurate and very organized
• Proficient problem-solving skills
• Knowledge of the investment services industry
• Ability to complete tasks efficiently and accurately, within set deadlines.
• Knowledge of ITSM tooling
• Ability to work with a team and train other team members
• Ability to provide input to team procedures and policies

WORKING CONDITIONS:

• Office environment.
• Shift work :  days, afternoons and nights.
• Senior personnel provide on-call support outside of regular shift hours to team
• Overtime on weekends and holidays as required: production work plus IT projects.
• Occasional exposure to loud noise and fluctuating temperature
• May require light lifting

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.   Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential.  Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI. 

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER 

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering 

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [email protected], or call 416-364-1145 ext. 4747.