Head Teller

Description

Are you People Driven? Do you want to be a part of a vibrant, member-centric organization that values problem solving and forward thinking ideas? If so, join People Driven Credit Union as a Full Time Head Teller in Romeo, MI, where your commitment to exemplary service will truly shine! You’ll engage directly with our valued members, offering friendly support and solutions that make a real difference.

Your keen attention to detail will be crucial as you ensure every interaction meets our excellence standards. This onsite position provides a competitive pay starting at $21.83 per hour, with offers going up with relevant experience. As a team member you'll be able to enjoy benefits such as employer paid Medical, Dental, and Vision for you, with a cost share to add family members. PDCU also offers a generous 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Take the next step in your career and be a part of a passionate team dedicated to enhancing member experiences!

As the Head Teller at People Driven Credit Union you'll be responsible for implementing existing policies, procedures, and systems involving cashiering operations and teller functions. The Head Teller is responsible for smooth flow of teller lines, adequate window coverage, and general training of Tellers/Member Service Representatives. This position is also responsible for assisting Tellers/MSRs with questions, resolving more complex problems and overseeing balancing. This position ensures that members are promptly and professionally served, serving as a teller as needed.

Essential Duties and Responsibilities – Other duties may be assigned.

• Ensures that all teller functions are correctly performed and are in accordance with established policies and standards. 
• Ensures that all security procedures are followed.
• Coordinates teller operations by assisting in assigning work and distributing workflow.
• Answers Team Member questions, solves problems, and assists with complex transactions and sensitive member relations problems. Explains policies and procedures to members. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
• Investigates teller out of balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures.
•  Actively cross sells Credit Union products and services.

Requirements

Education:

• High School graduate or equivalent. 
• Must pass the Sr. Member Service Representative Assessment.

Experience:

• A minimum two years’ experience as a Teller/Member Service Representative at a full-service financial institution.