Field Engineer (Mid West England & Wales)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

As a multi skilled Field Operations Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers

Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer's responsibility to maintain and refresh these skills.

Job Description

Ideal Location: Candidates should ideally reside in Newport, Chepstow, or Gloucestershire region. This position necessitates frequent travel across South Wales and the Mid West, alongside a willingness to travel beyond these regions when business needs dictate.

Key Accountabilities
Respond to Network Incidents

• NOC Alerts: The Network Operations Centre (NOC) will alert the engineer when they are the closest engineer with the required skills to resolve a network incident.
• Working Hours: Core operating hours are 8:00 AM to 4:00 PM. However, candidates must remain flexible, as occasional work outside of these standard hours may be required to support business operations.
• On-Call Rota: Active participation in a 1 in 4 call-out rota is an essential duty of this role. Full compliance is required to guarantee continuous 24/7 geographical coverage for the maintenance and reliability of the Airwave Network.

Airwave Base Sites

• Perform planned maintenance, visual inspections, and functional checks.
• Provide 1st and 2nd line fault diagnosis.
• Carry out project work, including site upgrades and equipment installations.

Microwave Transmission Operation and Maintenance

• Maintain and operate Airwave Network transmission equipment. Proactively troubleshoot and resolve faults across MUX/DEMUX systems, iPasso and Aviat microwave radios, and integrated 3rd-party equipment
• Provide 1st and 2nd line fault diagnosis. You will handle initial problem identification and basic fixes, and collaborate with the wider technical team to investigate and resolve more complex issues.

Rigging & Climbing Activities
Climbing and rigging are essential core duties of this role. The engineer is required to perform climbing tasks and carry out the following activities:

• TETRA Antenna replacement.
• Feeder/connector testing and replacement.
• ODU replacement and re-panning.
• Line of Sight (LoS) triage.
• Structural inspections

Problem Solving and Planning
Take personal ownership and proactively schedule and manage your daily/weekly workload and where required plan with the scheduling team for any activities that need action, including:

• Reactive network faults.
• Antenna faults.
• Line of sight issues.
• Planning for site access and daily fault rectification (including consumables and spares management).
• Resolving service-affecting faults within Service Level Agreements (SLAs), completing timely inspection regimes, reporting exceptions, and executing follow-up work for rectification.

Basic Requirements

Knowledge, Skills & Experience Required
Candidates must have experience in or a strong understanding of:

• RF networks 
• Transmission networks
• Working at Height (including Advanced Climbing)
• Antenna and Outdoor Unit (ODU) replacement
• Feeder termination
• Anritsu Site Master/Spectrum Analyzer
• 18th Edition electrical regulations (desirable)
• IP Networking (desirable)

Core Competencies

• Driving License: Possession of a full, valid UK driving license is essential for travel across the region.
• Working at Height: Demonstrated proficiency and confidence working at height, including on towers, monopoles, and rooftops.
• Teamwork & Autonomy: Capable of working independently or collaboratively as part of a team.
• Travel Flexibility: Willingness to travel throughout the region, with the flexibility to cover other regions when required.

Health, Safety & Environment (EHS) Responsibilities
Employee’s EHS Responsibilities
Every employee has a personal responsibility to look after the health and safety of themselves and others who may be affected by their acts or omissions while at work.

• Adhere strictly to the company’s safety management system.
• Maintain competency to carry out assigned tasks safely.
• Remain fully informed and instructed regarding hazards and risks associated with tasks.
• Be physically capable of completing tasks and pass any required medical assessments. If an assessment is failed, the company will adhere to government guidelines regarding a return to full duties.
• Be sufficiently trained and capable of implementing the measures identified in designated processes, procedures, or risk assessments.

Please Note - IMPORTANT

Eligibility: Candidates must be eligible to live and work in the UK. Documented evidence of eligibility is required during the recruitment process.

Security Clearance: Applicants should ideally possess current UK Security Clearance (SC) and NPPV3; alternatively, candidates must be prepared to undergo the necessary security vetting, which is a mandatory requirement for this role.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.

• Two weeks additional pay per year (holiday bonus).

• 25 days holiday entitlement + bank holidays. 

• Attractive defined contribution pension scheme.

• Employee stock purchase plan.

• Life assurance.

• Enhanced maternity and paternity pay.

• Career development support and wide ranging learning opportunities.

• Employee health and wellbeing support EAP, wellbeing guidance etc.

• Carbon neutral initiatives/goals.

• Corporate social responsibility initiatives including support for volunteering days.

• Well known companies discount scheme.

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Airwave Solutions Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.