Business Digital Client Account Opening and Activation

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

This position is part of our Business Digital Strategy team and is responsible for ensuring exceptional account opening experience for our clients across all sales channels, from research to onboarding. You will work closely with key stakeholders across Business Banking, Commercial and Corporate Banking, Global Payment Solutions, Product, Technology, and Digital Delivery to further digitize and automate the account opening and onboarding experience.

Responsibilities:

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients

• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results

• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap

• Performs analysis to capture and report key performance indicators and return on investment of products

• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features

• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

• Partner closely with lines of business to understand client and associate needs, leveraging user behavior, feedback, and data insights to continuously improve the digital experience.

• Drive alignment and convergence across the Unified Sales for Business (USB) and Client Onboarding & Activation Transformation (COAT) programs, helping create a more seamless, integrated experience for associates and clients while supporting the enterprise digital strategy.

• Lead collaboration across key enterprise partners, including Sales, Operations, Salesforce, Product, Technology, and Digital teams, to align priorities, influence roadmaps, and deliver strategic outcomes that advance digital adoption and sales effectiveness.

• Orchestrate the evolution and alignment of onboarding, sales, and servicing processes to enable Business Banking associates to provision and activate digital client access across BA360, CashPro, and future digital platforms based on client needs.

• Act as a strategic connector across lines of business and support organizations, identifying opportunities to simplify processes, eliminate duplication, and creating consistent digital journeys for clients and associates.

• Partner with Product Owners and Agile delivery teams to define requirements, prioritize enhancements, and execute initiatives that support business objectives and digital transformation goals.

• Demonstrate intellectual curiosity and analytical rigor by leveraging data, user insights, and industry trends to:

  • Analyze sales funnel performance and identify opportunities to improve conversion and digital adoption.

  • Evaluate associate and client behavior to drive continuous experience improvements.

  • Measure the effectiveness of digital initiatives and provide actionable recommendations.

  • Monitor industry trends, emerging technologies, and competitive capabilities to identify innovation opportunities.

  • Develop insights that inform strategic decisions and strengthen alignment across USB, COAT, and broader digital transformation efforts.

Required Qualifications:

• 5+ years of relevant experience

• 3-5 years of combined experience in product management, project management, and/or product development

• Ability to work across large organizations while demonstrating strong teamwork and consensus building

• Excellent communication skills with the ability to convey complex information in an understandable, compelling, and persuasive manner to senior executives

• Self-starter, able to thrive in a fast paced and continually changing environment

• Listens, learns, and appropriately engages key stakeholders when making decisions.

• Demonstrates strong analytical skills to enable fact-based decision making while also applying a creative mindset to problem solving.

• Builds and leverages mutually beneficial relationships and networks that generate opportunities

• Demonstrates resiliency and sound judgment in dealing with business challenges and ambiguity. Can be counted on during difficult times. Recognizes when a decision must be made and acts with a sense of urgency

Desired Qualifications:

• Banking or financial industry experience with a focus on digital strategy or technology

• Project and program management experience preferred

• Be able to think creatively while having an analytic mindset

• Agile experience, SAFE certification preferred

Skills:

• Collaboration

• Decision Making

• Problem Solving

• Production Support

• Project Management

• Business Operations Management

• Policies, Procedures, and Guidelines Management

• Product Design and Development

• Product Management

• Stakeholder Management

• Agile Practices

• Oral Communications

• Presentation Skills

• Process Management

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114)

Pay and benefits information

Pay range

$93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.