Sterile Processing Operations Manager - Bone & Joint Center

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Job Description Summary:

This position is responsible for the daily operation of the Sterile Processing Department (SPD) within one or more tertiary care site. The SPD Operations Manager ensures delivery of evidence-based practice by staff in a cost effective manner. Management functions include planning; organizing; staffing; directing and controlling all activities to achieve maximum efficiency and effectiveness in the delivery of quality products and service.

Responsibilities And Duties:

20%
Clinical Responsibilities Ensures the provision of evidenced based quality practice by staff in a cost effective manner Serves as a role model and consultant to staff on matters of judgment and practice Works in collaboration with other healthcare disciplines, and assists in integrating services across the continuum of health care Uses data from various sources to initiate continuous quality improvement at the unit level Improves standards of practice through the provision of competent and skilled personnel Ensures appropriate orientation of all personnel to the department Maintains records, statistics, patient, staff, and organizational confidentiality Develops, coordinates & approves staff work schedules; ensures the creation of daily staff assignments Participates in all site surveys and ensures the orderly clinical operations of the department

20%
Administrative/Leadership Responsibilities Hires, trains, supervises, evaluates and manages SPD staff consistent with Human Resources policies and procedures Facilitates development of leadership activities and promotes staff and self-attendance at meetings and educational programs Contributes to the personal and professional growth of others through feedback, coaching and support Conducts & participates in yearly performance evaluation of all personnel Coordinates facility maintenance, development and upkeep Participates in divisional, departmental and hospital activities; develops and maintains professional competencies by attending educational programs and participation in professional organizations Seeks opportunities for publication, presentation and professional leadership in professional and community societies Assumes leadership roles in professional organizations and encourages staff participation Prepares and submits reports in an accurate, complete and timely fashion as directed by the System Director

20%
Financial Responsibilities Prepares annual budgets and operates within budget guidelines; develops and maintains position control; manages resources to remain within established budgets and controls materials, supplies, instruments and equipment necessary for unit operations; reviews monthly DRR and explains variances to budget Directs the activities of personnel resources to achieve the highest levels of performance and to ensure that productivity goals are consistently met Has oversight for the maintenance of supply, instrument and equipment inventories in the department Evaluates the need for new equipment and/or replacement of old equipment; collaborates with Perioperative and SPD management team members to make recommendations for Capital Equipment requests

20%
Service Excellence Serves as a role model to others by exhibiting excellent interpersonal relation skills through verbal and non-verbal behavior Promotes positive communications with staff, other areas within the hospital, and in the community Addresses nursing and physician complaints/concerns as expeditiously as possible to improve customer satisfaction Establishes and strengthens relationships with physicians Honors the dignity and worth of every individual

15%
Culture Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff; serves as a link between nursing staff and other health care disciplines both within and outside of the organization Assesses the learning needs of all SPD staff; contributes to the development of self and staff through educational programs to meet identified learning needs; provides regular in-services Conducts monthly staff meetings Facilitates and encourages staff to obtain relevant specialty certification Advocates a work environment that minimizes work-related illness or injury

5%
Regulatory Compliance
Ensures compliance with internal and external regulatory organizations e. g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations


As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.  

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

MINIMUM QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

Bachelor’s Degree, with 3-5 years relevant experience or; High School Diploma/GED with 7-10 years of relevant experience, which 2-3 years must be in a supervisor/team lead capacity. 

SPECIALIZED KNOWLEDGE

• Experience in working in multi-disciplinary teams and in complex matrix relationships
• Excellent relationship and team skills. 
• Strategic thinking and analytical skills
• Demonstrated project management skills and the ability to communicate complex issues and strategies
• Strong oral and written communication skills. 
• Effective use of personal computer technology for generating reports, trending information and creating presentations. 
• Physician relations
• Customer service skills

KIND AND LENGTH OF EXPERIENCE
• 2-5 years previous management experience, preferably in healthcare
• More than 5 years previous Sterile Processing or other relevant experience

• Experience in working in multi-disciplinary teams and in complex matrix relationships
• Excellent relationship and team skills. 
• Strategic thinking and analytical skills
• Demonstrated project management skills and the ability to communicate complex issues and strategies
• Strong oral and written communication skills. 
• Effective use of personal computer technology for generating reports, trending information and creating presentations. 
• Physician relations
• Customer service skills

DESIRED ATTRIBUTES

Master's Degree in Business Administration or a healthcare related field. Knowledge of hospital operations and clinical information systems Project management and process improvement methodologies. Budget preparation and budget management Autonomous and able to work with limited direction More than 5 years previous management experience 7-10 years previous Sterile Processing or other relevant experience

BEHAVIORAL COMPETENCIES
Leadership Competencies

INFORMATION SECURITY

Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.

RESPONSIBILITIES AND DUTIES

20%
Clinical Responsibilities Ensures the provision of evidenced based quality practice by staff in a cost effective manner Serves as a role model and consultant to staff on matters of judgment and practice Works in collaboration with other healthcare disciplines, and assists in integrating services across the continuum of health care Uses data from various sources to initiate continuous quality improvement at the unit level Improves standards of practice through the provision of competent and skilled personnel Ensures appropriate orientation of all personnel to the department Maintains records, statistics, patient, staff, and organizational confidentiality Develops, coordinates & approves staff work schedules; ensures the creation of daily staff assignments Participates in all site surveys and ensures the orderly clinical operations of the department

20%
Administrative/Leadership Responsibilities Hires, trains, supervises, evaluates and manages SPD staff consistent with Human Resources policies and procedures Facilitates development of leadership activities and promotes staff and self-attendance at meetings and educational programs Contributes to the personal and professional growth of others through feedback, coaching and support Conducts & participates in yearly performance evaluation of all personnel Coordinates facility maintenance, development and upkeep Participates in divisional, departmental and hospital activities; develops and maintains professional competencies by attending educational programs and participation in professional organizations Seeks opportunities for publication, presentation and professional leadership in professional and community societies Assumes leadership roles in professional organizations and encourages staff participation Prepares and submits reports in an accurate, complete and timely fashion as directed by the System Director

20%
Financial Responsibilities Prepares annual budgets and operates within budget guidelines; develops and maintains position control; manages resources to remain within established budgets and controls materials, supplies, instruments and equipment necessary for unit operations; reviews monthly DRR and explains variances to budget Directs the activities of personnel resources to achieve the highest levels of performance and to ensure that productivity goals are consistently met Has oversight for the maintenance of supply, instrument and equipment inventories in the department Evaluates the need for new equipment and/or replacement of old equipment; collaborates with Perioperative and SPD management team members to make recommendations for Capital Equipment requests

20%
Service Excellence Serves as a role model to others by exhibiting excellent interpersonal relation skills through verbal and non-verbal behavior Promotes positive communications with staff, other areas within the hospital, and in the community Addresses nursing and physician complaints/concerns as expeditiously as possible to improve customer satisfaction Establishes and strengthens relationships with physicians Honors the dignity and worth of every individual

15%
Culture Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff; serves as a link between nursing staff and other health care disciplines both within and outside of the organization Assesses the learning needs of all SPD staff; contributes to the development of self and staff through educational programs to meet identified learning needs; provides regular in-services Conducts monthly staff meetings Facilitates and encourages staff to obtain relevant specialty certification Advocates a work environment that minimizes work-related illness or injury

5%

Regulatory Compliance
Ensures compliance with internal and external regulatory organizations e. g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations

AGE SPECIFIC COMPETENCIES

Knowledge and application of growth and development principles.
Utilization of effective communication strategies.
Implementation of specific technical factors.
 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually quiet.

OSHA BLOOD BORNE PATHOGEN EMPLOYEE EXPOSURE CATEGORIES (One category must be checked):

CATEGORY I:  ___X___

Employees whose job functions involve routine or potential exposure to blood, body fluids or tissues.  (Direct patient care jobs)

CATEGORY II:  ______

Employees whose job functions involve no routine exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks.  (Indirect patient care jobs, i.e. unit clerk, pastoral care, etc.)

CATEGORY III:  ______

Employees whose job functions involve no exposure to blood, body fluids or tissues, and Category I and II tasks are not a condition of employment.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Sterile Processing - Bone and Joint

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment