- Location
- Istinye Park Fashion Boutique, Türkiye
- Type
- Full-time
- Experience
- 2+ years
- Education
- Bachelor
- Source
- Workday
Description
We are looking for candidates for Hostess position in our İstinye Park Fashion Boutique.
Job Purpose:
The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.
Key Responsibilities:
- Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile
- Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience
- Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit
- Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs
- Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.
- Coordinate traffic flow during high volume times: in charge of the queue management system
- Clearly, confidently and articulately communicate with clients on a daily basis
- Foster the development of clients’ emotional connection to CHANEL
- Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service
- Remain up-to-date on all CHANEL collections
Qualifications:
- Bachelor Degree
- Minimum 2 years of retail experience in customer service
- Strong interpersonal and communication skills
- Team player
- Well-groomed, with a pleasant and dynamic personality
- Excellent customer service and client-centric mindset
- Ability to manage multiple tasks in a fast-paced environment
- Fluent English and French is a plus
- Able to withstand retail working hours and work on weekends and public holidays
Skills
Customer Service
