- Salary
- $17 – $19/hr
- Location
- Knoxville, Tennessee
- Type
- Full-time
- Department
- Healthcare
- Experience
- 1+ years
- Education
- Associate
- Source
- Pinpoint
Description
Veterinary Receptionist
Department: Receptionists
Employment Type: Full Time
Location: Knoxville, Tennessee
Compensation: $17.00 - $19.00 / hour
Description
Veterinary Receptionist (Client Care Representative)
Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee
Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee
Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day?
At Animal Emergency & Specialty Center of Knoxville, we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care.
If you're a compassionate professional who enjoys helping both people and pets and is looking for a workplace where your contributions truly matter, we'd love to meet you.
Some of the responsibilities you will own in this role:
- Welcome clients and patients with empathy, professionalism, and compassion
- Manage patient check-ins and check-outs efficiently
- Answer questions and address client concerns promptly
- Provide updates and facilitate communication between clients and veterinary staff
- Deliver exceptional customer service during emergency and specialty visits
- Process payments, invoices, and point-of-sale transactions accurately
- Maintain financial records and documentation
- Assist with appointment scheduling and specialty referrals
- Prepare and maintain accurate medical records
- Ensure confidentiality of client and patient information
- Explain treatment plans, discharge instructions, and follow-up recommendations
- Educate clients regarding medications, preventive care, and ongoing treatment needs
- Support clients through emotionally challenging situations with empathy and professionalism
- Escalate concerns appropriately when needed
- Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care
- Assist with communication during emergency situations
- Help maintain an organized, efficient, and welcoming reception area
Schedule:
- Primarily weekday day shifts
- One weekend shift per week required
- Holiday availability may be required
- Flexibility with scheduling preferred
Preferred Qualifications
- At least 1 year of veterinary client service or veterinary receptionist experience
- Emergency, specialty, or urgent care veterinary experience is a plus
- Strong customer service background with a proven ability to manage challenging situations professionally
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Experience with point-of-sale systems and financial transactions
- Ability to remain calm and compassionate in a fast-paced emergency environment
- Comfortable working independently and collaboratively within a team
- High school diploma or equivalent required
- Associate degree or higher is a plus
- Passion for helping pets and their families
- Positive attitude and team-oriented mindset
- Dependable, professional, and adaptable
- Interested in building a long-term career within veterinary medicine
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team.
If you're looking for more than just a job and want to join a hospital where you can grow, make a difference, and build a rewarding long-term career, we encourage you to apply today.
Apply now and become part of a team dedicated to providing outstanding emergency and specialty veterinary care in Knoxville, Tennessee.
Skills
Patient CareCustomer Service
