Care Management Supervisor (RN)

Position: Care Management Supervisor (RN)

Location: Hybrid (Must Reside in NY/NJ/CT)

Work Schedule: Monday - Friday, 9:00am - 5:00pm

Compensation: $118,135.58 - $132,902.53 Annual Salary

Our Organization

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services.

Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.

Position Summary

The Care Management Supervisor (RN) provides clinical leadership and operational oversight to Care Managers/Care Coordinators to ensure high-quality, member-centered care management. This role safeguards compliance with regulatory requirements and VillageCare policies while reinforcing best practices in care coordination, utilization management, and quality improvement.

Key responsibilities include supervising staff performance and caseload distribution; leading huddles, case conferences, chart reviews, and coaching; reviewing assessments/reassessments and ensuring appropriate plans of care; supporting interdisciplinary care team meetings and clinical rounds; ensuring accurate documentation of care plans, complaints/appeals, and member records; processing service authorizations within guidelines and coordinating covered/non-covered service linkages; participating in QA/PI activities, audits, and corrective action planning; and serving as an escalation point for complex cases and transitions of care.

Required qualifications:
- Bachelor's Degree
- Active New York State RN License
- Minimum 1 year of job-related experience

How Your Day Flows

You start your morning (Monday-Friday) reviewing team dashboards and priority member updates, then align the day's focus with a brief virtual huddle. Throughout the day, you balance clinical judgment with timely decision-making-spot-checking documentation for completeness, consulting on complex member situations, and helping remove barriers to services.

You'll move between structured touchpoints (case conferences, interdisciplinary discussions, and planned coaching conversations) and real-time escalations that require clear communication with internal partners, providers, members, and caregivers. As the day progresses, you track progress against key indicators, note trends that may signal care gaps, and capture follow-ups needed for audit readiness. With work-from-home flexibility, you maintain a steady cadence of collaboration while keeping outcomes, compliance, and member experience at the center of each decision.

VillageCare is an Equal Opportunity Employer.