HIM Clerk

Description

JOB DESCRIPTION: HIM Clerk II

Department: Health Information Management

Reports To: Health Information Management Manager

JOB SUMMARY

Summary: To collect, maintain, and make available to authorized users timely, accurate, and secure and complete patient health information in a hybrid environment. Will act as an advocate for hospital programs and adheres’ to the hospital Mission, Vision, Values and Motto of “The Patient is First in All We Do”.

Primary Job Duties and Responsibilities:

1. Chart Analyst – Reviews each encounter      for completeness and for incomplete or missing documentation and      signatures, identifies the responsible practitioner/physician and links      the deficiencies to the appropriate physician/practitioner.
2. Release of Information Technician –      Ensures minimum necessary protected health information is used only for      purposes identified or as required by law and not further disclosed      without patient authorization.
3. Deficiency/Delinquency Reporting – Runs      and distributes documentation deficiency and delinquency lists to      physicians and leadership.
4. TruBridge- Responsible for reviewing the      daily report and faxing requests for additional documentation and      diagnosis. 

Secondary Job Duties and Responsibilities:

1. Receptionist – Responsible for answering      the phones and assisting customers
2. Chart Scanning – Scans all batches.      Reviews each encounter for completeness, quality and patient identification. 
3. Indexing – Assures that the patient's      medical records are indexed to the highest level of quality. 
4. Chart completion follow up – Assists with      reviewing each encounter for completeness and for incomplete or missing      documentation and signatures, identifying the responsible      practitioner/physician 
5. Cross trains in all areas as directed by      supervisor and provides coverage as required
6. Performs other duties as assigned. 

Customer Service:

1. Interacts with employees, visitors, volunteers, and team members with respect, courtesy, and compassion.

2. Presents a cooperative and helpful attitude at all times to internal and external customers and co-workers.

3. Strives to understand customer needs and facilitates related outcomes.

4. Promptly answers email communication.

5. Promptly answers incoming telephone calls. 

a. Answers call within three rings.

b. Identifies department and name for each call.

c. Resolves caller's request with very little assistance from Team Leader or Director.

d. Transfers calls appropriately, relaying history of call to eliminate redundancy and expedite resolution.

6. Communicates and documents information in a timely and effective manner.

7. Gives appropriate information to external and internal customers with or without request.

8. Seeks out information necessary to perform job functions. Works collaboratively within the team.

9. Consistently meets deadlines and completes projects without supervision or prompting.

10. Demonstrates knowledge of and commitment to team goals.

Team Member/General Expectations:

1. Participates effectively as a team member.

2. Works collaboratively within the team. When interacting with others on the job, the employee is to:

a. Maintain or enhance self esteem

b. Listen and respond with empathy

c. Ask for help in solving problems

d. Maintain a good working relationship with other staff members

3. Demonstrates knowledge of and commitment to team goals.

4. Communicates with team members, work problems encountered and constructive suggestions to improve team performance.

5. Accepts constructive criticism and adjusts behavior/performance in response to such criticism.

6. Apprises other team members of work status to determine need for resource adjustment.

7. Demonstrates flexibility, readily adapting to changing needs of team members or customers or assisting in special projects as necessary.

8. Attempts to resolve concerns at the lowest possible level in a timely manner.

9. Demonstrates initiative, good judgment and organization.

10. Prioritizes work effectively.

11. Meets daily, weekly, monthly, or other cyclical deadlines.

12. Maintains work area in a clean, organized manner to readily locate information, supplies, materials and equipment.

13. Considers relevant facts, weighs alternatives and makes logical decisions.

14. Follow direction, both written and oral in completion of work assignments.

15. Maintains knowledge of and follows relevant policies, procedures, and organizational communication:

a. Demonstrates knowledge of safety and emergency procedures.

b. Demonstrates knowledge and proper use of required equipment.

c. Demonstrates an understanding of hospital and departmental policies and procedures by utilizing and adhering to them.

16. Presents a cooperative, helpful attitude at all times to internal and external customers and co-workers.

17. Fulfills yearly continuing education requirements of the department and the hospital, including yearly OSHA and Compliance training (completed on Relias or in person), trainings and mandatory in-services, if assigned. 

Qualifications: 

· High school diploma or equivalent.

· One year of medical office experience or related education, preferably in a HIM environment.

· Proper use of telephone etiquette to project a positive image by being clearly spoken, grammatically correct, cordial in tone and conveying a helpful and polite attitude. 

· Ability to organize work so that productivity and effectiveness are maximized. 

· Must be able to prioritize multiple functions effectively, work independently, self-motivated and self-directed

· Demonstrate excellent organizational skills, written and verbal communication skills, interpersonal skills and strict confidentiality in providing excellent customer service.

· Must be able to adapt to change of duties quickly and smoothly.

· Must uphold high ethical standards.

Working Conditions:

· General office environment.

· Occasional interruptions and noise.

· Frequent contact with physicians, hospital staff, patients and other department employees.

· General office noise. 

· No infectious exposure.

Physical Demands:

· Walking and standing (Mobility):Less than 25%

· Hand and finger dexterity:

o Operation of computers: More than 50%

· Lifting:

o Less than 10 pounds: Seldom

o 10 to 30 pounds: Seldom

· Sitting: More than 75%

· Close Vision: More than 75%

· Talking and Hearing: More than 50%

Equipment Used: 

· Various computer systems – keyboards, screens and printers

· Telephone

· Fax

· Scanner

· Copier

Requirements

QUALIFICATIONS

Required Job Qualifications include:

1. Must be a High School Graduate.
2. Experience with office work including typing, computers and office equipment.
3. Medical billing experience preferred, but general office experience, with a good understanding of office functions is required.
4. Knowledge of billing and collection preferred.

PHYSICAL DEMANDS/REQUIREMENTS

While performing the duties of this position, the employee is required to carry, climb, hear/listen, lift, reach and manipulate objects, tools, or equipment, push/pull, see, speak, squat/kneel, stand, and walk. Position requires moving materials weighing 10 – 20 pounds, and 25 – 50 pounds on an occasional basis. Manual dexterity and coordination are required over 80% of the work period. Work involves the potential for exposure to infection. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.