Associate Service Support Temp - 6 Months

Overview

Waters, the world's leading specialty measurement company is seeking a Associate Service Support Temp to support the very successful growth of our businesses across India. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

 

As Associate Service Support , you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 

The role is for 6 months contract on 3rd party payroll.

Responsibilities

• Responsible for overseeing all aspects of the work order for a service department.
• On time Quote preparation of Spares, service contracts.
• On time Proforma Invoice, Invoice generation & Submission to customer for all service related orders 
• Communication with customer regarding service contract renewal, Payment Follow up & order related activity.
• Maintaining Database of Installed systems.
• Maintaining Service enablement job in Compass platform.
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times.

Qualifications

Education:

• Bachelors Degree

Experience:

• 2-5 years of experience with service / sales Admin Co-ordination.
• Experience in Microsoft Office- Excel,Power Point,. Experience in SAP is a plus
• Contract Management experience is a plus

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• Excellent verbal and written communication skills