Hospitality Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Strategic Leadership & Operational Excellence

• Define a hospitality program and services roll-out aligned with Richemont standards;
• Deliver high level services (reception, events, F&B, conciergerie…), proactively identify and address operational challenges across the portfolio.
• Manage all Food & Beverage services, including the cafeteria, catering service, coffee corners, VIP support, encompassing budget management, strategy definition, and seamless execution.
• Provide ongoing support to Maisons to enhance the workplace experience and apply our Hospitality guidelines respecting a seamless and elevated service for all.
• Manage service providers across the portfolio, identifying synergies to ensure efficiency and service quality through an Integrated Facility Management (IFM).
• Coordinate all our conference center bookings, set-up, VIP demands, F&B services and activations.
• Create and develop a concierge services offer for all sites.
• Manage stock and inventories within the scope of responsibility
• Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and hospitality experience (Visitor Management etc.). 
• Demonstrate agility and adaptability in multitasking, consolidating and summarizing offices event requirements - Coordinate when needed workplace activations.
• Implement KPI and SLA’s monitoring and reporting to enable continuous improvement of services quality.
• Develop and monitor operating budgets with a focus on performance and synergy.
• Guarantee regulatory compliance across the entire scope, including Sustainability requirements.
• Creation of purchase orders and invoicing follow-up for the scope of responsibility.

Communication & Relationships

• Promote collaboration with internal division (Maisons and Richemont) following correct lines of communication and best practices sharing.
• Facilitate seamless events and operations through effective Change Management and Communication, ensuring engagement and alignment.
• Maintain positive communication with suppliers and partners, fostering strong collaboration.
• Structure and develop Workplace & Hospitality team to reflect the 4 pillars.
• Ensure solid communication with Local, Regional and Group.

Education

• Bachelor’s or Master’s degree from a business school, Hospitality school, or equivalent.
• Specialization in Hotel industry, hospitality or luxury retail is mandatory.

Experience

• 5 to 8 years of experience in hotel or service office management, ideally in the luxury industry.
• Proven experience managing multi-site portfolios in an international environment.
• Fluent English is essential; additional languages are a strong asset.

Key skills

• High standards, attention to detail and results-oriented mindset.
• Strong project management proficiency.
• Humility, responsiveness, agility and communication skills with stakeholders at all levels.

#Richemont #WeCraftTheFuture