Service Specialist

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles.

As the Service Specialist, you will serve as the primary point of contact for assigned service engagements, guiding each project from sale through turnover. You will coordinate customers, contractors, vendors, and internal partners while using problem-solving and technical knowledge to keep scope, schedule, cost, and communication on track.

WHAT YOU'LL BE DOING

• Own the service lifecycle from vendor purchase-order generation through job closeout.
• Coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables.
• Serve as the primary customer-facing contact, provide proactive status updates, and resolve routine customer issues within established guidelines.
• Track project activity, identify risks and trends, and maintain detailed service documentation.
• Collaborate with vendors and contractors to support timely service delivery.
• Manage and document routine change orders within defined authority limits, escalating non-routine or higher-risk changes when needed.
• Review and resolve routine invoice discrepancies and adjustments; escalate complex issues appropriately.
• Troubleshoot and resolve moderately complex service issues using process and product knowledge.
• Document service calls, product questions, and field issues, and proactively monitor accounts and projects to prevent delays.
• Identify process-improvement opportunities and partner with more senior Service Specialists on implementation.

WHAT YOU SHOULD HAVE

• 2-4 years of relevant work experience.
• Associate degree or equivalent years of job experience.
• Strong customer service, communication, initiative, professionalism, quality, and productivity skills.
• Ability to problem solve independently within established guidelines.
• Experience with Microsoft Dynamics CRM, Excel, and project-management software such as Procore is preferred.

SOME THINGS WE THINK YOU SHOULD KNOW

• Location: Schofield, WI
• Work Arrangement: Hybrid, 3 days in office/2 remote

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $56,474-$69,762 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry.  Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.  To request an accommodation for the application or interview process, please email [email protected] with your name, job title, posting number, and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact [email protected] for verification.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!