*Applicants who apply through third-party sites (Indeed, LinkedIn, etc.) will receive an email from iSolved to complete their application.*

AGENCY OVERVIEW

Lutheran Family Services Rocky Mountains is a nonprofit, human services agency where you have the opportunity to provide support to children and families across the Rocky Mountain region. We are passionate about what we do and dream of inspiring community through our commitment and mission. We are a welcoming agency that believes that ALL people from the newborn to the elderly are valued members of our communities. If you want to make a difference where you live while serving alongside other amazing professionals, Lutheran Family Services Rocky Mountains invites you to apply.

DEPARTMENT OVERVIEW

The Family Support and Education Program provides safe, child-centered services that support healthy family relationships and child well-being. Through supervised family time, safe exchanges, and evidence-based parenting education, the department offers both in-person and virtual services designed to prioritize safety, emotional health, and positive parent-child connections. Guided by the belief that every family has strengths and every child deserves a safe, nurturing environment, the department works to prevent family violence and support families through education, supervision, and community collaboration.

JOB SUMMARY & RESPONSIBILITIES

The Visitation and Exchange Specialist supports the safety and well-being of children and families by providing compassionate, trauma-informed supervised visitation and safe exchange services. This position ensures services are delivered professionally, maintains accurate and confidential records, fosters positive relationships with families and community partners, collects program data, and upholds agency policies, court requirements, and mandated reporting responsibilities while contributing to a safe, respectful, and supportive environment.

REQUIRED COMPETENCIES

Occupational Competencies

• Meet standards of practice: Familiarity with or the ability to learn social work practice, human development, child welfare system and family systems, including appropriate local, state, and federal regulatory rules.
• Apply crisis intervention: Experience with crisis management, problem solving, and mediation best practices.
• Legal requirements: Familiarity with the legal system as it applies to child welfare.
• Deliver services within diverse cultural communities: Skills and sensitivity in working with youth and families from a variety of cultural and ethnic backgrounds with a variety of challenges.
• Communicate professionally with colleagues in other fields: Ability to communicate professionally and cooperate with members of the other professions involved with the youth.
• Apply person-centered care: Skilled in the treatment of individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their Put them and their caregivers at the heart of all decisions.
• Build helping relationships: Experience with developing a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining trust and cooperation through empathic listening, caring, warmth and authenticity.

Foundational Competencies

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Service Orientation: Actively looking for ways to help people.
• Coordination: Adjusting actions in relation to others' actions.
  

EXAMPLE ACTIVITIES

• Implement direct visitation and exchange services according to the specifics provided in referral documentation.
• Maintain client records and files to comply with HIPAA and agency regulations.
• Ensure that program services are provided in accordance with quality assurance standards applicable for the program.
• May assist with scheduling and implementation of an ongoing schedule of Visitation and Exchange program services.
• Establish and maintain regular and ongoing communication and effective working relationships with other local professionals as they pertain to the programs' delivery of services.
• Report any suspected cases of child abuse to the appropriate agencies as required as a mandated reporter.
• Participate in staff meetings and other training as required by the agency and the program.
• Accept payment from clients.
• Perform other duties as required.

REQUIRED CERTIFICATIONS

• Bachelor's degree; two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Must be able to fluently speak, read, translate and write in the following language(s):
  • English
    
  • Spanish preferred

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is frequently is required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must have the stamina to occasionally lift and/or move up to 25 pounds.

REASONABLE ACCOMMODATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCHEDULE

• Variable - Appointments are scheduled based on client and staff availability. Monday - Thursday availability required. Afternoon and evening availability required to meet the needs of families served.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.