Group Sales Manager

Description

Position Overview:

The Group Sales Manager, overseeing the Birthdays and Group Sales Department, is responsible for leading and executing all aspects of group, event center, and birthday party sales at Typhoon Texas Austin. This role manages a dynamic team and ensures exceptional guest experiences through proactive sales strategies, detailed event planning, and effective cross-departmental collaboration. The Group Sales Manager plays a critical role in driving revenue growth by identifying new business opportunities, building and maintaining strong client relationships, and ensuring the seamless execution of all group events. The ideal candidate is both results-driven and hospitality-minded—capable of leading a team, closing deals, and creating memories worth repeating all summer long for every guest.

Position Responsibilities:

• Manage the sales of Typhoon Texas Austin’s event center, group events, and birthday parties.
• Partner with HR to recruit, hire, train, coach, and discipline Birthdays and Groups Team Members.
• Manage all aspects of scheduling for the Birthdays and Group Sales team, ensuring schedules comply with labor laws and budget guidelines.
• Follow booking guidelines and send timely, accurate proposals outlining client requirements, including pricing, catering, and day-of-event logistics.
• Obtain, document, and route all relevant details for booked groups including guest counts, catering needs, and billing.
• Monitor and maintain SOPs related to safety, sanitation, hospitality, event setup, execution, and service quality for all group and birthday events.
• Produce and analyze daily, weekly, monthly, and quarterly sales and performance reports.
• Create, update, and approve purchase request orders as needed.
• Attend corporate sales meetings and Senior Leadership Team (SLT) meetings.
• Maintain consistent weekly sales activities, including phone solicitations, outside sales visits, and follow-up communication.
• Collaborate with Pyek’s sales team to support and execute year-round special events.
• Enforce departmental and Typhoon Texas policies to ensure consistency across all operations.
• Solicit and respond to feedback from guests and team members. Follow up on concerns in a timely manner.
• Assist in planning and executing Signature Events.
• Generate business through proactive outreach, including telemarketing, networking, site tours, and cold calling.
• Set sales goals and create action plans to attract and retain business in targeted market segments.
• Engage with local chambers, industry associations, and community organizations to build relationships and generate leads.
• Follow up promptly on leads from phone calls, and other lead sources.
• Develop and implement effective sales strategies to grow revenue from both new and existing accounts.
• Proactively identify and address operational and equipment issues through collaboration, monitoring, and troubleshooting, ensuring timely reporting and resolution.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.
• Other duties as designated by the General Manager, Vice-President(s), and/or President.

Requirements

Qualifications:

• Minimum of 3 years sales experience required.
• Must be able to stand and walk for extended periods of time.
• Must be able to work weekdays, weekends, early mornings, nights, and holidays.
• May be required to work in various weather conditions, such as direct sunlight, high temperatures, or rain.
• Must be able to lift, carry, push, or pull items weighing over 30 pounds as part of daily responsibilities.
• May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
• Must be able to multi-task and remain flexible in a fast-paced environment.
• Must be an effective communicator with strong written and verbal communication skills to deliver feedback, share analysis, and communicate updates across all levels of the team.
• Must be able to meet deadlines and maintain accuracy and professionalism in a high-volume, guest-focused environment.
• 2 years of industry experience (Water Park, Theme Park or other related entertainment) is preferred.

Education:

• High school diploma or equivalent (GED) required.