- Salary
- $18 – $24
- Location
- Maywood, IL, United States of America
- Type
- Full-time
- Education
- Associate
- Visa
- Not sponsored
- Source
- Workday
Description
Employment Type:
Full timeShift:
Day ShiftDescription:
Service Representative, Ophthalmology
Schedule: Days; M-F
Location: Maywood, IL (Outpatient)
About the Role
As a key member of the Ophthalmology team, the Service Representative is the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. In this fast-paced clinic serving more than 150 patients daily, this patient-facing role is responsible for patient registration, scheduling, care coordination, and supporting efficient clinic operations. Through outstanding customer service, professionalism, and attention to detail, the Service Representative helps reduce wait times, maintain accurate documentation, and uphold Loyola Medicine's mission, vision, and values.
What You'll do
Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
What You''ll Need
Minimum Education:
GED or High School level of education, required.
Associate's degree, preferred
Minimum Qualifications:
At least one (1) year of work history, required.
Experience in general administration, business, healthcare, or a related field is highly preferred.
We offer:
Medical/Dental/Vision Benefits on your FIRST DAY!!!
competitive wages
great work atmosphere
403(b)
Employee Assistance Program
Employee Discounts
Tuition Reimbursement
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.
COMPENSATION
Pay Range: $18.00- $24.44 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Benefits:
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Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
