Patient Access Rep Lead

Job Summary and Responsibilities

As our Patient Access Rep Lead, you will implement and manage Patient Access' strategic and operational objectives, serving as a subject matter expert and performing complex assignments with minimal direction from leadership.Every day you will create a positive impression for patients, interview them for demographic and financial information, verify insurance benefits, explain financial requirements, collect payments, and assist with pre-admitting, admitting, and registering. You will also have input into hiring and corrective actions, research and handle patient complaints, and manage workflow and customer service to meet patient needs.To be successful in this role, you will possess comprehensive expertise in Patient Access functions, strong leadership and problem-solving skills, exceptional customer service abilities, and the capacity to efficiently manage complex assignments, financial counseling, and patient registration processes.

 

• Acts as a liaison with physicians, patients, ancillary departments, nursing staff, finance and all other hospital departments, insurance companies, government regulatory agencies or outside entities when problems occur, problem-solves, and corrects all day-to-day operational problems.
• Operational oversight for day-to-day activities of Registration team at a unit or department level, assisting with staff scheduling, monitoring, course correction, and outcome-related functions such as quality review and follow-up details needed to complete work.
• Coordinates training and educational efforts with all key stakeholders regarding upgrades or new module implementations.
• Leads and or participates in training sessions for all claim edit, account, patient, and charge review work queues that Patient Access is responsible for (hospital and professional).
• Develops and approves various learning and educational tools for all new initiatives, workflows, and new hire training, using web-based online learning platform and/or in-class curriculum.
• Advises, participates, and reviews modern technology introduced into Patient Access; recommends policy/procedure changes, workflow updates, and participates in the RFP process as appropriate.

Job Requirements

Required

• High School Diploma/G.E.D.
• Previous work history that demonstrates office experience in a healthcare environment
• Prior experience with electronic systems such as Epic
• Knowledge of ICD-10 and CPT coding and medical terminology

Preferred

• Bachelor Degree in Business Management, Healthcare Administration or similar
• One (1) year of progressive leadership experience (preferably in a healthcare setting)
• Three (3) years of health care experience
• Three (3) to five (5) years customer service experience

Where You’ll Work

Founded in 1976, Holy Cross Hospital - Davis has grown into a 220-bed hospital of choice for the flourishing communities of northern Utah. Over the years we have enhanced our care by offering a broad range of services, advanced medical technology, and a comfortable, convenient patient experience. To meet the needs of northern Utah’s growing population, we opened a brand-new 16,000-square-foot healthcare facility in Roy, known as the Weber Campus. The Weber Campus, which is convenient for patients in Ogden, Roy, and other neighborhoods west of I-15, currently offers emergency care, radiology, mammography and 24/7 laboratory services. Located in the northern portion of the Wasatch Front and only minutes from Hill Air Force Base, you can enjoy quick access to Ogden, Salt Lake City, Antelope Island State Park, hiking, biking, and the beautiful outdoor activities that Utah is known for.