- Location
- US-OK-Animal Emergency & Surgical Center, United States of America
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
CSR Responsibilities:
- Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting
- Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
- Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
- Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
- General Support: Completes all tasks assigned by supervisors.
- Qualifications:
- Ability to properly prioritize and complete tasks simultaneously
- Ability to problem solve and adapt to multiple situations
- Excellent customer service skills
- Computer efficiency
- Very detail-oriented
- Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
- Preferred: One year of customer service representative experience
- Preferred: Knowledge of veterinary medical terminology and procedures
- Preferred: HS Diploma or educational equivalent
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
