Guest Services Manager

GUEST SERVICES MANAGER
Luxury Island Resort • Seychelles • USD $3,192 gross per month + Quarterly Bonus + 13th Month

 

ABOUT THE ROLE
We are searching for a Guest Services Manager for a luxury private island resort in the Seychelles. This is not a traditional Front Office or Reception role. The property operates with a bespoke guest services model built around a team of Island Guides who accompany guests throughout their stay. The Guest Services Manager leads this team while remaining highly active in the daily guest experience themselves. A key component of the role is overseeing a signature guest area that includes a restaurant, heritage spaces, and unique island experiences, ensuring consistent standards and an exceptional atmosphere throughout.

 

We are looking for someone creative, intuitive, and genuinely passionate about curating personalized, memorable moments for guests - someone who reads the room, anticipates needs, and brings ideas rather than simply following procedure.

 

• Lead, train, and develop the Island Guide team, fostering a calm, motivated, and guest-centred culture
• Be an active, visible presence on the floor - this role is hands-on and guest-facing, not office-based
• Oversee the daily operation and guest experience at a key island venue, maintaining high standards across food, service, and atmosphere
• Create and personalize bespoke guest experiences, drawing on imagination and guest insight rather than standard procedures
• Coordinate with Housekeeping to ensure villa and property standards are consistently upheld
• Manage administrative responsibilities including stock control, operational follow-up, and reporting
• Handle guest concerns with composure, professionalism, and a solutions-first mindset

 

• Experience in remote luxury island resorts, boutique luxury properties, or high-end lodges is essential - a traditional hotel background alone will not be sufficient
• A genuine passion for creating bespoke, highly personalised guest experiences
• Proven leadership skills with the patience, calm, and emotional intelligence to develop a diverse team under pressure
• A good understanding of Housekeeping standards and operations
• Strong organisational skills to manage both the guest-facing and administrative dimensions of the role
• Career stability is important - ideally at least one role of two or more years, with evidence of growth and progression within a property
• Fluent in English; additional European languages are a strong advantage
• Comfortable with remote island living and the unique operational realities that come with it

 

• USD $3,192 gross per month
• USD $1,000 quarterly performance bonus
• 13th month payment
• Service charge when revenue-generating
• Housing provided
• The opportunity to be part of one of the world's most exclusive and sought-after island resort environments