Convention Service Manager- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

Convention Service Manager

The Convention Service Manager will be responsible for the pre-planning and coordination of groups in-house, this includes delivering estimated cost of the program prior to group arrival, up-selling, executing banquet event orders, generating group resumes etc. This role requires innovative planning capabilities, and a commitment to delivering memorable experiences.

Primary responsibilities for the Convention Service Manager role will include but not limited to the following:

• Reports to the Director of Events Management.
• Acts as a liaison between the guests, meeting planners, social events and hotel staff.
• Coordinate various meetings and local social events to include weddings and holiday parties.
• Details including meeting room set ups, coffee breaks, food and beverage functions, audiovisual needs, group transportation, wedding ceremonies, billing instructions and other special requirements of the group/event.
• Organize the function space, develop catering contracts, book post-convention reports, monthly forecasting and more as requested.
• Generate monthly reports, including but not limited to forecasts and recaps.
• Oversee in-house group functions, plus review and revise weekly event schedules.
• Collaborate with third-party vendors to coordinate needs, packages, and increase profitability.
• Other duties may be added based on business needs.

What are we looking for?

• Minimum 5-6 years’ experience in Convention Service/Event Management specifically in Hotel/Resort setting required.
• Bachelor's degree in Event Management or Hospitality/Tourism Management required.
• Strong Catering, Sales and Marketing background with proven event planning and execution skills.
• Extensive knowledge of Food and Beverage products, preparation, and presentation.
• Proven experience leading a team of over Seven staff in a fast-paced environment will be a requirement.
• Advanced working knowledge of OPERA PMS is strictly required.
• Must be proficient in Microsoft Office, particularly Excel.
• Mastery of oral and written English communication skills will be essential.
• Proven ability to remain calm, courteous, and solution-oriented under pressure.
• Excellent attention to detail and multitasking capabilities in a high-volume environment.
• Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends and public holidays required.

Compensation:

CI$54,000.00

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CI$64,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.