- Workplace
- Hybrid, Onsite
- Type
- Full-time
- Department
- Healthcare
- Source
- RecruiterFlow
Description
The Opportunity at a Glance
We're looking for an Intake Officer to join a growing allied health provider that supports children and families through NDIS-funded services.You'll be the first point of contact for new and existing clients, with real end-to-end ownership of enquiries from that first call through to a confirmed booking. It's a small, close-knit team of three, and this hire will help cover intake while the current lead is on leave.
What You'll Actually Do
How You'll Make an Impact
- Be the first point of contact on the main intake line: answering calls, monitoring voicemail, and managing the shared inbox.
- Handle a mix of general enquiries, cancellations, billing questions and schedule changes for new and existing clients (roughly 40 calls a day, a manageable volume).
- Book new clients end to end: matching them with the right practitioner, confirming details, and locking in the first appointment (around 8 to 20 bookings a week).
- Support clinicians with day-to-day scheduling: rescheduling appointments, finding new locations, and general diary updates.
- Liaise directly with schools, parents and practitioners to find appointment times that work for everyone, juggling a few competing schedules at once.
- Take full ownership of enquiries from first contact through to close, rather than handing things off or waiting to be told what's next.
- Complete a short risk-assessment questionnaire as part of the booking call, once trained (not something you'd be expected to do on day one).
- Step in flexibly to cover teammates' work when needed, since it's a small team and everyone pitches in.
What We're Looking For – You're the Perfect Fit if You:
Non-Negotiable Requirements
- Previous experience in an administrative or team-support role.
- Have strong written and verbal communication skills.
- Have real stakeholder management skill: comfortable juggling competing priorities across practitioners, parents and schools, and opening a dialogue to find a workable compromise.
- Have experience in healthcare, disability or the allied health/NDIS sector
- Are comfortable working without a rigid script: a natural relationship-builder who listens first and adapts, rather than reciting lines.
- Have a proactive, end-to-end ownership mindset: you see an enquiry through to done, rather than waiting for direction or handing it off.
- Are comfortable with everyday Microsoft Office tools (Outlook and Sharepoint)
What Sets You Apart – You'll Shine Even Brighter With:
Nice to Haves (but not Dealbreakers):
- A certificate or tertiary qualification in Business Administration or a related field.
- Previous use of a practice management or EHR system (EVA).
- International or offshore healthcare/admin experience is completely fine: AU-specific exposure isn't required.
Work Schedule & Employment Terms
- Full-Time | Monday to Friday | 6:00 AM – 3:00 PM PHT
- Hybrid work setup (Must be willing to report onsite in BGC, Taguig once per month)
- Open to PH-based applicants only (not freelance or project-based)
What's Included:
- HMO with 1 free dependent
- Annual Merit Increase
- Paid Leave Credits
- Life Insurance
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- 13th month pay
- Professional Development Course
- Work-from-home equipment provided
All employment is fully compliant with Philippine taxes and government contributions.
Skills
EHR