Customer Service Representative

Description

General Description:

Under the direct supervision of the Chief Pharmacy Officer and the Pharmacy Operations Manager, the Pharmacy Cashier shall assist in the operations of the pharmacy by receiving new and refill prescriptions from patients and acting as cashier and “ringing up” sales of prescriptions and any other items sold by the pharmacy. Also, in performing any other routine tasks of the Pharmacy Department in accordance with established policies and procedures set forth within the constraints as stated by the South Carolina Board of Pharmacy and Carolina Health Centers, Inc.

 Duties and Responsibilities: 

• Assist the pharmacist by helping patients who are dropping off or picking up prescription orders
• Helping create a profile of the patient’s demographic and insurance information
• At the point of sale, verify that patients receive correct prescriptions and that HIPAA regulations are followed
• Maintain knowledge of loss prevention techniques and maintain accurate POS and cash records
• Check-in wholesale orders, place merchandise on shelves and verify all associated paperwork
• Communicate with patients and others by using the telephone or other electronic means to receive refill prescriptions or other related pharmacy information
• Always greeting patients or visitors in a respectful and professional manner
• Other duties as assigned 

Reporting Relationships:

Responsible to:

• Directly supervised by the Chief Pharmacy Officer and Pharmacy Operations Manager

Workers supervised: 

• N/A

Interrelationships: 

• Works in cooperation with the pharmacy staff, medical staff, nursing staff, and effectively serves patients

This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Requirements:

All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation. 

In addition, this position requires:

• Education: 

- Desirable to have successfully completed high school or GED equivalent

• Work Experience: 

- Desirable to have experience as retail cashier

• Licensure and Certification:

- None required

• Skills: 

- Able to read, write, and communicate effectively orally and in writing

- Proficient in use of computer and keyboard

- Able to efficiently and accurately conduct payment transactions, including making correct change for cash payments

- Able to establish and maintain effective working relationships

- Knowledge of HIPAA and ability to maintain confidentiality

- Able to manage self and environment calmly and appropriately in stressful situations

• Physical Abilities: 

- Stand for extended periods of time

- Able to push, pull and reach, sit, stoop and stretch

- Have full range of body motion

- Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier and medical equipment

- Required to talk and hear

- Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

• Work Environment:

This position involves exposure to customer/patient elements. This job also operates in a professional office environment. This role routinely uses standard Office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. The work environment is that of a hometown community pharmacy with high expectations of excellent customer service and work ethic. HIPAA rules and regulations are stringently enforced and violations are grounds for dismissal. The position requires staff to work under pressure at times with a diverse population. Teamwork, customer service and paying close attention to detail is required to promote an environment that will provide the highest level of quality care to customers.

Duties and Responsibilities: 

• Assist the pharmacist by helping patients who are dropping off or picking up prescription orders
• Helping create a profile of the patient’s demographic and insurance information
• At the point of sale, verify that patients receive correct prescriptions and that HIPAA regulations are followed
• Maintain knowledge of loss prevention techniques and maintain accurate POS and cash records
• Check-in wholesale orders, place merchandise on shelves and verify all associated paperwork
• Communicate with patients and others by using the telephone or other electronic means to receive refill prescriptions or other related pharmacy information
• Always greeting patients or visitors in a respectful and professional manner
• Other duties as assigned