- Location
- East Coast
- Workplace
- Remote
- Department
- Customer Success
- Seniority
- Manager
- Source
- Greenhouse
Description
Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management.
Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities.
Job Summary
The Enterprise Account Manager will support large dealer groups in the East region. You will serve as a strategic advisor, helping these groups with measurable ROI through adoption and effective use of the Lotlinx platform. You are responsible for interfacing at all levels to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. Retention, upsell, and client success are measures of your success in the role. Must be based in the East region.
Key Responsibilities
Build and Maintain Strategic Relationships
- Foster strong, long-term relationships through regular communication, weekly touchpoints, monthly business reviews, and proactive problem-solving.
- Serve as a trusted advisor to dealer group leadership, general managers, and operational stakeholders, translating data insights into actionable business recommendations.
- Develop executive-level relationships that drive engagement, retention, and long-term partnership growth.
Drive Adoption and Business Performance
- Lead onboarding, adoption, and optimization efforts to ensure clients realize maximum value from the Lotlinx platform.
- Educate dealer groups on platform capabilities, inventory management strategies, risk inventory mitigation, channel marketing best practices, and industry trends.
- Utilize data and analytics to recommend strategies that improve inventory turn, profitability, and operational performance.
Customer Success and Strategic Planning
- Conduct regular business reviews and performance discussions using platform data, reporting, and market insights.
- Partner with dealer groups to establish strategic objectives and implement campaigns that align with business goals.
- Support initiatives that increase customer satisfaction, platform engagement, and long-term account value.
Retention, Expansion, and Revenue Growth
- Proactively assess account health and identify risks that could impact retention or customer satisfaction.
- Develop and execute account growth plans focused on increasing platform adoption across rooftops
- Identify, qualify, and drive upsell and cross-sell opportunities by aligning Lotlinx solutions with evolving dealer group needs.
Voice of the Customer
- Gather and communicate customer feedback regarding products, services, and market needs.
- Identify trends, competitive insights, and enhancement opportunities that influence product development and go-to-market strategy.
- Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success teams to improve the customer experience and business outcomes.
- Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools.
What We Are Looking For?
- Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups
- Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach. Comfortable working in a fast-paced, technology-driven environment.
- Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems.
- Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes.
- Client Service Excellence: Proven track record of delivering outstanding client service.
- Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels.
- Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency.
- Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions.
- Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment.
- High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity.
Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of account management experience preferred
- Experience with presentation tools, Salesforce, and Outreach
- Proven track record of sales success
- Experience in the automotive industry is required
Pay: $100,000 base salary + generous commission structure.
Benefits: Medical, Dental, Vision, Matching 401k.
Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lotlinx is not currently able to offer sponsorship for employment visa status.
Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada.
Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.
