Patient Access - IR

Base Pay Range:

$17.62 - $26.43

Job Description:

The Patient Access - IR will fill in for sick and vacation calls at Holy Family Outpatient Based Imaging Center Monday-Friday day shift. This position is eligible for a 12% supplemental differential.

Summary: Coordinates patient appointments and clinic care in friendly, courteous and professional manner. Answers clinic phone, schedules patients for new and returning visits, and manages provider instructions for patient follow-up.  Assists physicians with all back-office duties. Interacts with the providers, other departments within Inland Imaging, patients and family members and outside contacts.

General Description: The Patient Access Registrar – IR or must be able to: work effectively and efficiently in a fast paced environment in meeting continual deadlines; handle multiple priorities with constant interruptions; be highly organized to meet deadlines. Organizational skills are essential. Interacts with the radiologists, other departments within Inland Imaging, patients and family members and outside contacts. Excellent written, verbal and personal communication skills; be tactful and diplomatic; and be highly confidential is required. Makes decisions regarding daily work priorities and other decisions based on company policies and procedures.

Essential Duties/Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers clinic phone, managing patient and referring office calls.
• Monitors and manages scheduling queues in EMR

• Schedules patients in EMR, notes phone calls and provider instructions.
• Coordinates interpreter services, and documents/scans all paperwork to attach to the patient’s chart in AC
• Assists in locating and obtaining previous related films for upcoming visits
• Calls referring offices to obtain orders not found
• Process referrals via fax queue and email communication as well as through EMR

Assists other members of the IRC team as needed which may include:

• Assists patients with their needs while they are in the office
• Escorts patients to exam rooms to assist medical assistant.
• Assists patient in preparing for exam or procedure
• Triages patient phone calls, documenting disposition, and/or route to provider or nurse appropriately
• Reviews EMR/paper medical records prior to patient encounters to ensure chart is in order and includes all information that will be needed by the provider for the encounter
• Obtains outside patient records, films and other reports as needed by the providers
• Sends appropriate records when scheduling/referring patients
• Calls patients that have no-showed for visits; triages, and routes to scheduling for new appointment.
• Returns calls and messages for physicians, as directed by physicians
• Ensures provider has all paperwork needed for each exam, including previous reports, H&P's, lab results, and referral slips.
• Tracks and follows up on hospital procedures -Schedules patient consultations and follow up exams
• Prepares updates and sends out exam packet info
• Sends out all consult/exam reports to all physicians on record
• Ensures that previous medical records are received and scanned into patients’ chart for scheduled appointments
• Other duties and tasks as assigned

General Duties/Responsibilities:

• Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
• Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
• Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
• Honest, pleasant manner and good personal hygiene.
• Free of alcohol and drug abuse.
• Ability to access multiple worksites in a timely manner.
• Excellent communication and interpersonal skills.
• Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.

• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Attendance is required for this position.
• Rotates to other shifts and locations as needed.

Supervisory Responsibilities:

• There is little or no supervisory responsibility in this position

Advocacy:

Treats all patients and coworkers with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values

• Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention

Qualifications:  

• Education: High School Diploma or GED is required
• Experience: One year of clerical experience is required                                      
  • Anatomy and medical terminology – preferred
  • Medical office experience – preferred
  • Understanding of all procedures to be read by radiologist – preferred
  • Medical Assistant certification/experience desired but not required.

Computer Skills: Experience with MS Office Suite; Workday; Internet/Intranet

• Background Check:
  • Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
  • In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG).  Employees must not be included on this list.  
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nuvodia/Inland is an EEO employer...