Account Manager - Paravel Insights

Account Manager - Paravel Insights

 

POSITION: ACCOUNT MANAGER

Employment Type: Independent Contractor
Location: Remote, U.S. preferred

ABOUT PARAVEL INSIGHTS

Paravel Insights equips visionary and faith-based organizations with strategic and data-driven solutions that elevate brand presence, strengthen experiences, and drive meaningful growth. Our multidisciplinary team supports clients seeking transformative impact through strategy, marketing, creative, digital, research, communications, and events.

ROLE OVERVIEW

We are looking for an independent contractor to serve as an Account Manager supporting one or more Paravel Insights client accounts.

The Account Manager plays a key role in helping keep client work organized, connected, and moving forward. This position works closely with account strategists, project managers, creatives, marketers, outside partners, and other contributors to support day-to-day coordination, client communication, project execution, reporting, and follow-through.

This is a highly cross-functional role for someone who enjoys bringing structure to complex work, keeping communication clear, identifying what needs attention, and helping teams move from strategy to execution.

The Account Manager will help ensure that priorities, decisions, deliverables, timelines, and communication remain organized across fast-moving and evolving client engagements.

KEY RESPONSIBILITIES

Account Management and Execution

• Support the day-to-day management and execution of assigned client accounts.

• Maintain visibility across client priorities, projects, deliverables, decisions, and outstanding action items.

• Track timelines, tasks, dependencies, and follow-ups to help ensure work remains on schedule.

• Help translate strategic direction into clear next steps and actionable workstreams.

• Identify gaps, blockers, risks, or areas requiring follow-up and proactively help drive resolution.

• Support implementation of account workflows, systems, and processes that improve organization and execution.

• Ensure account documentation and project information remain organized, accurate, and current.

Client Communication and Relationship Support

• Serve as a consistent point of contact for assigned clients in partnership with the account strategist or account lead.

• Participate in client meetings, strategy sessions, tactical meetings, and other account-related calls.

• Maintain clear, professional, and responsive communication with clients through Slack, email, virtual meetings, and other established channels.

• Lead or support ongoing client reporting, including status updates, progress reporting, meeting recaps, and action-item tracking.

• Document decisions, next steps, responsibilities, and deadlines following client and internal meetings.

• Follow up proactively to maintain momentum and accountability.

• Build trusted client relationships through responsiveness, organization, follow-through, and a strong understanding of client priorities.

Cross-Functional Team Coordination

• Coordinate work across internal Paravel team members, contractors, vendors, and external partners.

• Work collaboratively with strategists, project managers, creative teams, digital marketers, communications specialists, and other contributors.

• Help ensure everyone involved in an account understands priorities, expectations, timelines, and responsibilities.

• Maintain visibility across multiple workstreams and help connect work happening across different teams.

• Support internal account meetings and help facilitate communication between contributors.

• Step into gaps when needed to help ensure work continues moving forward.

Project and Strategic Support

• Support execution across a variety of marketing and strategic workstreams, which may include creative, branding, paid media, email marketing, web, social media, PR, research, outbound initiatives, events, and strategic consulting.

• Partner closely with account strategists to organize and execute complex initiatives.

• Assist with project plans, meeting preparation, presentations, reports, documents, and client-facing materials.

• Help gather information, organize recommendations, and support preparation for strategic discussions.

• Ask thoughtful questions, identify areas needing clarification, and contribute to practical problem-solving.

• Ensure deliverables remain aligned with client priorities and agreed-upon scope.

Reporting and Operational Organization

• Maintain organized account records, project documentation, meeting notes, and client communications.

• Support recurring reporting and help track progress against established goals and priorities.

• Maintain project management systems and organizational tools such as Asana and Google Workspace.

• Help ensure action items and decisions are accurately reflected within internal systems.

• Support scheduling and coordination of client, vendor, and internal meetings when needed.

• Help improve processes that make account execution more efficient and effective.

Financial and Scope Awareness

• Maintain awareness of the client's contracted scope of work, priorities, and service expectations.

• Partner with account leadership and Paravel leadership to help monitor project pacing, team capacity, hours, budgets, and deliverables.

• Help identify potential scope changes or additional client needs and communicate those needs to account leadership.

• Support responsible use of account resources and help ensure work remains aligned with client agreements.

WHAT SUCCESS LOOKS LIKE

Success in this role is defined by clarity, momentum, organization, and trust.

A successful Account Manager helps ensure that:

• Clients receive clear, proactive, and consistent communication.

• Account strategists can remain focused on strategy and client leadership because execution and follow-through are well supported.

• Tasks, decisions, deadlines, and follow-ups do not fall through the cracks.

• Internal teams understand what is needed and have the information required to execute effectively.

• Problems and risks are identified early and addressed proactively.

• Client workstreams remain connected, organized, and aligned.

• Meetings result in clear decisions, ownership, and next steps.

• Clients and internal team members view the Account Manager as a trusted partner who helps keep work moving forward.

QUALIFICATIONS

Experience

• Three or more years of experience in account management, project management, marketing operations, client services, agency work, or a related field.

• Experience supporting or managing multiple projects, campaigns, or client workstreams simultaneously.

• Experience working directly with clients and cross-functional teams.

• Agency, consulting, marketing, creative, digital, communications, or mission-driven organization experience is helpful.

Skills

• Exceptional organization and attention to detail.

• Strong written and verbal communication skills.

• Ability to build positive client and team relationships.

• Excellent follow-through and accountability.

• Ability to translate conversations and strategic direction into clear next steps.

• Strong time-management and prioritization skills.

• Ability to manage multiple workstreams while maintaining visibility across details and deadlines.

• Strong problem-solving skills and the ability to identify issues before they become larger challenges.

• Comfort working in an environment where priorities may evolve quickly.

Technical

• Comfortable working with project management and communication platforms such as Asana, Slack, and Google Workspace.

• Comfortable learning and navigating client-specific systems and platforms.

• Familiarity with marketing workflows such as creative production, paid media, email marketing, social media, web development, research, or communications is a plus.

Professional Qualities

• Proactive and self-directed.

• Highly organized and dependable.

• Responsive and communicative.

• Comfortable taking ownership and following through.

• Resourceful and solutions-oriented.

• Able to operate effectively in fast-paced and evolving environments.

• Collaborative and comfortable working across different personalities, disciplines, and levels of leadership.

• Able to receive feedback and adjust quickly.

• Professional and warm in client-facing interactions.

• Willing to step into gaps and help wherever needed to support successful client outcomes.

CONTRACT DETAILS

This is a contract-based, independent contractor role. Hours will vary based on client needs, assigned accounts, and the agreed-upon scope of the engagement.

Compensation will be structured according to mutually agreed-upon contract terms.

As an independent contractor, you will be responsible for managing your own schedule, equipment, insurance, and tax obligations. The role requires consistent availability, communication, and responsiveness during agreed-upon working hours and around client commitments.

The contractor may support other professional engagements provided those commitments do not create a conflict of interest, interfere with responsibilities to Paravel Insights, or involve the unauthorized use of Paravel or client confidential information.

CULTURAL ALIGNMENT

We value individuals who are aligned with Paravel's mission to support visionary and faith-based organizations and who approach their work with integrity, humility, excellence, and purpose.

Our team values people who communicate clearly, take initiative, follow through on commitments, remain adaptable, and approach challenges with a solutions-oriented mindset.

We work collaboratively and believe strong work comes from people who care about both the quality of the outcome and the people they are working alongside.

WHY WORK WITH PARAVEL INSIGHTS

One will join a collaborative and mission-driven team supporting organizations doing meaningful work.

This role provides the opportunity to work across strategy, marketing, creative, communications, and operations while developing strong client relationships and helping complex initiatives move successfully from planning into execution.

For someone who enjoys creating organization, connecting people and priorities, solving problems, and helping great work move forward, this role offers the opportunity to have a meaningful impact across both our clients and our team.