Job Description

To conduct comprehensive KYC and Client Due Diligence reviews to ensure compliance with Anti-Money Laundering (AML) and other regulatory requirements.

The role supports client refresh and maintenance processes, mitigates risk, and enables trade by ensuring accurate and timely verification of client information.

• Perform comprehensive KYC assessments for existing clients to ensure compliance with regulatory standards.

• Proactively engage clients ahead of KYC review deadlines to obtain and verify documentation.

• Maintain accurate client contact details and communication records in CRM and KYC tools.

• Work closely with Client Group teams, Transactional Product Managers, Onboarding Specialists, Client Service Managers,

Compliance and Legal to resolve complex client review issues.

• Apply accurate risk classification and maintain documentation in accordance with regulatory requirements.

• Act as a subject matter expert on KYC, AML, FATCA and CRS processes, providing guidance and support to stakeholders

and clients.

• Communicate with clients to obtain necessary documentation or provide explanations where needed.

• Investigate and resolve discrepancies or disputes in client information.

• Ensure client documentation and KYC information is acquired in accordance with the company data privacy policy and

regulatory standards.

• Response to client or internal stakeholder requests or queries for documentation or KYC information.

• Validate the accuracy of client information and pre-populate required documentation prior to submission. This includes

applying quality assurance measures to confirm data completeness and securing all necessary approvals.

• Identify opportunities to enhance team processes and optimise workflows, including the resolution of discrepancies and

disputes.

Qualifications & Experience

• A bachelor's degree
• Minimum 3 years of experience in related role, client onboarding, risk compliance or AML/KYC roles.
• Banking, financial services, or regulated industry experience will be beneficial.
• Understanding of Botswana's financial regulations and the financial Intelligence act.
• Proficiency in Microsoft Excel, Word, and Outlook.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02/10/26