- Location
- Freetown, Sierra Leone · Sierra Leone (SL)
- Type
- Full-time
- Department
- Operations
- Seniority
- Lead
- Experience
- 5+ years
Description
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re hiring an Agent Liquidity Lead in Sierra Leone. The successful candidate will effectively manage agent liquidity and cash operations in Sierra Leone, to ensure that our agent liquidity and customer needs at agents are sufficiently and cost effectively met. They will continually review and improve agent liquidity, CIT operations and security standards and processes and ensure strict SLA adherence to all cash operations core requirements with Cash In Transit firms, our staff and our agents.
In this role, you'll:
- Build and lead a skilled team capable of responding to the fast growing Wave environment in Sierra Leone.
- Develop necessary materials for a sustainable and structured liquidity department.
- Be on top of the liquidity status nationwide.
- Identify priority areas and come up with innovative solutions to Wave’s liquidity needs.
- Plan and coordinate liquidity logistics amongst our agent network (and rebalancing points being bank, Cash in Transit companies and potential Premium Agents) for an optimal and seamless cash flow per month.
- Manage the agent network in the country with minimal liquidity distress.
- Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly.
- Perform other duties that may be assigned from time to time through your line manager.
Key details
- Location: You'll be based in Freetown, with frequent travels in the upcountry.
- Work authorization in Sierra Leone is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in English & Krio.
- 5+ years of experience in Cash movements / Cash-In-Transit / Treasury.
- 2+ years of experience in team management.
- Bachelor’s Degree in Finance, Accounting , Business Management or comparable field.
- Proficiency with Excel and/or Google sheet.
- Willingness to travel 50% of the time within Sierra Leone.
- Strong on integrity.
- Proven experience in Customer Relationship Management.
- Strong knowledge of agent network management, and negotiation skills.
You Might be a good fit if you
- Understand the local liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
- Have strong analytical skills / Strong proficiency in Excel.
- Are good at process documentation and effective at knowledge transfer.
- Are adaptable and a creative thinker, and willing to iterate and fail quickly.
- Communicate effectively and often, both in writing and in-person, to the point of over-communication.
- Are great at upholding integrity.
- Think about culture and process from the users' perspective.
- Have led a team whose role was to ensure the efficient day to day running of an agent network.
- Demonstrate tenacity and a willingness to go the distance to get something done.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
