Switchboard Operator

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Completes and coordinates varied administrative functions such as answering visitors' inquiries about the company and its services, directing visitors to their destinations, sorting, and handing mail, answering incoming calls on multi-line telephones, filing and performing a variety of other office tasks, such as faxing or emailing.

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Answer telephone. Route calls to appropriate personnel or department. Answer questions about organization and provide general information. Receive voice mails and respond or forward accordingly.
• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor's access and issue badges when required.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Receive, sort, and route mail, and maintain and route publications. May track postage and add postage each month according to site number. Date stamps the mail if required.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
   

Additional Responsibilities

• Maintain and replenish office supplies and forms.
• Arranges for conference rooms or other logistical arrangements as needed.
• Perform other responsibilities as assigned.  

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Educational Development (GED).
• Required: One (1) year experience in administrative position.
• Required: Ability to obtain and maintain security clearance or background requirements required by the site.

Knowledge, Skills, and Abilities

• Excellent verbal communication skills for interfacing with customers.
• Basic knowledge of Microsoft Office.
• Excellent telephone manner when handling phone calls.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information