Job Description Summary

The Service Director for UAE & Oman is accountable for a portfolio with customers from a diverse portfolio such as Oil & Gas, Aluminum smelters, Utilities - IWPP & IPP, etc. Responsible for the financial performance, overall growth, people management and capability-building for the Power Services business in UAE & Oman. Sound track record with management of customers with MYA, MMP and Tx type contracts under one common strategy centered around customer satisfaction and execution excellence. Build a strong operating and Field Services team and improved our responsiveness to the customer. Partnered with ITO team, functions, IM, etc., and implemented growth, talent development and localization strategies.

Job Description

Key Responsibilities

• Play a key role with developing CPMs, extended team members and support their Growth & Development
• Be responsible for hiring, training and development, mentoring, salary planning, performance and career assessment, and disciplinary actions as required, for assigned direct reports
• Mentoring and coaching team members and helping build talent pipeline
• Motivate the team through team engagement initiatives and improve team dynamics
• Customer Issue Resolution rigor through Site Action Tracker across the portfolio or equivalent process
• Actively seek Customer Experience feedback (CXI+) and implement necessary action to improve customer experience
• Be responsible for providing oversight for all contractual and transactional customers in your portfolio
• Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power Services business including parts, repairs, field services and performance services for the customers in your portfolio
• Ensure business goals for Orders, Revenue, Margin and Cash are met, in line with GEV operating plans.
• Responsible for Budget Planning in partnership with extended team
• Implement DMC (Daily Management Call) rhythm
• Drive operational excellence and rigor on SQDC (Safety, Quality, Delivery and Cost)
• Working with cross functional team to improve outages planning and execution
• Implement KPI Bowler and drive excellence
• Leverage key productivity tools in Lean and Quality to deliver process excellence
• Parter with Sales team and play a key role to develop the long-term growth strategy for your customers, both transactional and contractual
• Improve customer relationships by improved execution and develop deep ties within customer's organization to secure business across the portfolio
• Stay current on the customer’s business, related industry trends and practices, market conditions and competitors to provide valuable insights to the customer and GEV teams.
• Leverage standard work, operational data, and metrics to monitor the health of the plants, alignment with GEV priorities, and overall growth and profitability of the account.
• Own margin review input / output, integrated outage forecasting, and 5 Quarter process jointly with Risk, Sales, Commercial Operations, and Marketing teams as appropriate
• Review / validate Outage Tracker, Division of Responsibility (DOR) compliance, and EV inputs
• Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for Gas Power Services financials
• Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities
• Own and drive a cash target (including inventory) and resolve key past due or collection issues
• Partner with Operation team to improve Gulf Sub Region KPIs (MOR, POT, CXi, etc…)
• Partner with Lean Team and continuous improvement team to identify and coordinate KAIZENs/workouts/training for all Gulf Sub Region team members, manage T&L

Required Qualifications

• Bachelor’s degree or diploma in engineering or related fields
• Minimum of 5 years of Operations or Business Management or Sales experience
• Minimum of 5 years technical knowledge and or dealing with power plant equipments with gas turbine, steam turbine, or generator.

• Strong communication skills in English, both written and verbal

• This role requires around 30% travel across the region

• Must have or be eligible for Abu Dhabi Residency and CCIP gate pass

Desired Characteristics

• Previous CPM experience is an added advantage
• Profit & Loss (P&L) leadership experience, which includes short and long-term business planning
• Minimum of 3 years of management experience with direct or in-direct reports is an advantage
• Gas Power Services Experience is preferred
• Field Engineer experience is an added advantage
• Ability to communicate effectively at all levels of the customer’s and GE’s organizations
• Experience in developing and maintaining customer relationships
• Contract negotiations experience
• Strong quality background
• Black Belt Certified, or equivalent quality certification will be an added advantage
• Strong leadership / influence and business / commercial skills
• Team leader … dynamic, energetic and proactive

Additional Information